• Closed by: Fred
  • Closed on: 08.03.21, 15:08
  • Reason: Closed
  • Comment: Glad to help!

Ticket #20499 - BUG ON IMAGE

Hi

I have a problem on product page. The main image doesn’t appear at all.

Can you help me please.

Thank you

Attachments:

Capture d’écran 2021-01-19 a... (241.1 KiB)

Comments

Fred 19 Jan 2021, 12:20

Hi, Arthur de Frayssinet.
Please make sure you have the latest Prestashop version

Arthur de Frayssinet 19 Jan 2021, 14:18

Hello i don’t have the last Prestashop version. Is -it possible to restore the theme?

Fred 19 Jan 2021, 14:19

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP I’ll make a fix for you

Arthur de Frayssinet 19 Jan 2021, 14:21

I can’t do that because all is under security access

Arthur de Frayssinet 19 Jan 2021, 14:22

Can we do that by visio? or something else?

Arthur de Frayssinet 19 Jan 2021, 14:33

Because you need an ssh key to access so only some users could access to FTP

Arthur de Frayssinet 19 Jan 2021, 14:43

Also i want to change the website adress in settings

Fred 19 Jan 2021, 14:44

Ok, you can try it yourself
Open the file /themes/alysum/templates/catalog/_partials/product-cover-thumbnails.tpl
find and replace all following variables
find

{$product.default_image.bySize...

replace with

{$product.cover.bySize...
Arthur de Frayssinet 19 Jan 2021, 14:52

It’s working thank you :)

Fred 19 Jan 2021, 14:52

great!