• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #20526 - Trouble on the site checkout page.

Good morning,
I’m having trouble on the site checkout page. When I proceed with the payment via Payapal from Desktop the purchase process is blocked. If instead I proceed with the payment from Mobile everything works correctly. Can you help me understand why Desktop checkout hangs?
Thanks

Comments

Fred 21 Jan 2021, 13:24

Hi, Giuseppe De Cunzo.
Could you please take a screenshot of the issue?

Giuseppe De Cunzo 21 Jan 2021, 13:26

In addition to the previous message.
If I buy through the Paypal “buy now” button, the checkout works. If I proceed with the payment by the button “Order with purchase obligation” the checkout does not work. Also I would like to know how it is possible to change the text of the button “order with obligation to buy”, I would like to transform it into “pay and send order.”

Giuseppe De Cunzo 21 Jan 2021, 13:28

Attached screenshot

Giuseppe De Cunzo 21 Jan 2021, 13:29

as required in the annex the screen shot of the problem

Attachments:

Screenshot.jpg (120.7 KiB)
Fred 21 Jan 2021, 14:50

When I click on Terms&Conditions checkbox https://take.ms/tL7xY I get it activated - https://take.ms/TV0oX

Giuseppe De Cunzo 21 Jan 2021, 16:30

Hi, I’m sorry but the answer is not clear! Could you be clearer? Many thanks in advance

Giuseppe De Cunzo 21 Jan 2021, 16:41

I am attaching a video to make you understand specifically the type of problem.

Fred 21 Jan 2021, 16:53

Just click here https://take.ms/Oop0B

Giuseppe De Cunzo 21 Jan 2021, 18:11

The box is checked. I have accepted the terms and conditions but if I click on “order with payment obligation” the payapal screen stops and does not load me to finalize the payment.

Attachments:

Sceen video.mp4 (1.16 MiB)
Giuseppe De Cunzo 21 Jan 2021, 20:10

problem solved

Fred 21 Jan 2021, 21:15

Great!