• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #20531 - Template page display error after checkout

As visible from the attached video at the end of the transaction (in this case rejected) the template skips completely. What is the cause of this error?

Attachments:

After checkout.mp4 (961.2 KiB)

Comments

Fred 22 Jan 2021, 15:19

How to reproduce the issue?
I’m not able to use Paypal, could you please enable another payment methods like Cache on delivery?

Giuseppe De Cunzo 22 Jan 2021, 18:07

Hi,
unfortunately the problem occurs only with payment with Paypal.

With cash on delivery orders, the page displays correctly.

As for paypal, you do not have to complete the transaction but enter random data to produce the payment error.

In fact, the problem is visible when Paypal fails to complete the operation. Try entering random payment information in such a way as to produce a payment error.

Giuseppe De Cunzo 22 Jan 2021, 18:18

In addition the previous message:
“Even when the Paypal transaction is completed correctly, the page after checkout is displayed correctly.” The problem occurs only with unsuccessful paypal payment orders.

Fred 23 Jan 2021, 12:20

I have created a product with zero price but I have to pay 3.6 for delivery https://take.ms/UtfR2

How to reproduce the issue, I have no more Ideas

Giuseppe De Cunzo 27 Jan 2021, 14:12

Hi, you can enter the incorrect (invented) payment details of a non-existent credit card and thus mislead Paypal.

Giuseppe De Cunzo 27 Jan 2021, 14:47

Hi, you can enter the incorrect (invented) payment details of a non-existent credit card and thus mislead Paypal.

Giuseppe De Cunzo 27 Jan 2021, 15:03

Hello,
I apologize but by entering data invented paypal does not proceed with the transaction.
To get the error, you must enter the correct data of a credit card without money in the account. In fact, the page with the problem refers to the “payment error” page for insufficient credit. The title of the page I see is “Error in Paypal systems” where I read this wording: “This instrument presented wai either declined by the processor or bank, or it can’t be used for this payment”.

Attachments:

paypal error.mp4 (1.04 MiB)
Fred 27 Jan 2021, 15:06

Ok, I’ll try today later and back to you with a result

Fred 28 Jan 2021, 16:41

Sorry for the delay.
I have tried to pay as you said, but didn’t get any error, I was returned from Paypal to your website but no errors appeared - https://take.ms/6ArAL