• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #20534 - Isotop and Product Price Mobile

Hello Team,

One of my product not show in isotope product filter at home page. Please check and fix.
Product Url: https://www.annedelona.com/fr/boutique/77-mincigreen-.html

Please see below url :
https://drive.google.com/file/d/1EXplVoGbFdEzzbM223oJB6qajtUQ0HXN/view?usp=sharing

https://drive.google.com/file/d/1AY0OM4Nlgt8pFeM2XtrFWLgS9a9U9IXx/view?usp=sharing

Mobile phone only one price show but desktop product list show both price. Can be possible to modify product price display in smart phone?

Please see below link.

https://drive.google.com/file/d/1pu3drpjs5CyxvzYlFW9VGGZjeFBznBfP/view?usp=sharing

I’m waiting you positive response.

Comments

Fred 22 Jan 2021, 14:25

Hi, jean Marie SAMEC.
§I don’t have permissions to edit module files

Error:        	/home/annedelona/prestashop-prod/modules/pspagebuilder/classes/widget/isotope.php: open for write: permission denied
Error:        	File transfer failed
jean Marie SAMEC 22 Jan 2021, 14:44

Hello Fred,

Now ftp write permission has been updated in profile details. Please process again.

jean Marie SAMEC 22 Jan 2021, 15:25

Hello Fred,

After your interception our home product not display. Now only two product is display at home page.

Please solve this issue as soon as. I’m waiting your quick reply.

Fred 22 Jan 2021, 15:27

give me a time, working on configuration

Fred 22 Jan 2021, 15:41

now I’m not able to connect https://take.ms/HNbB3

jean Marie SAMEC 22 Jan 2021, 16:11

You can try with sftp

Fred 22 Jan 2021, 16:23

now I can login, but what is the path to prestashop?

jean Marie SAMEC 22 Jan 2021, 16:35

Path
/home/annedelona/prestashop-prod

jean Marie SAMEC 22 Jan 2021, 17:19

Hello Fred,

I’m waiting your response.

Fred 22 Jan 2021, 17:19

Please be patient we have a lot of other tickets

Fred 22 Jan 2021, 17:54

When I make a direct query to the database to show products from the Home category it returns “null”. Seems you don’t have featured products. Or maybe you have changed the home category?

jean Marie SAMEC 25 Jan 2021, 07:27

Hello Team,

I’m adding this product in Featured Category https://www.annedelona.com/fr/boutique/77-mincigreen-.html but this product not display in this category. Also not show in all at home page.

https://drive.google.com/file/d/1luFm9ZHiy5rHaheriaDjRhB7xKZs04B4/view?usp=sharing

Fred 26 Jan 2021, 17:41

can I get access to the prestashop database to check out SQL requests directly?

jean Marie SAMEC 27 Jan 2021, 12:54

Sure,

https://annedelona.com/bdd-annedelona/

username and password you get from project files.

Fred 27 Jan 2021, 14:25

The issue has been fixed. Please test to confirm the change
Updated file is /modules/pspagebuilder/classes/widget/isotope.php

jean Marie SAMEC 28 Jan 2021, 07:16

Hello Fred,

Thanks for the update. After your isotope.php update some blank product show.

Please check and update this.

Attachments:

Screenshot 2021-01-28 at 11.4... (437.2 KiB)
jean Marie SAMEC 28 Jan 2021, 07:40

Hello Fred,

After your update. Out of stock product see at home page. Currently 7 product active you can check from admin dashboard.
https://drive.google.com/file/d/17Piz1HHogr8NkG-oVFo7P2tvgmYt9XCh/view?usp=sharing

jean Marie SAMEC 28 Jan 2021, 09:12

Hello Fred,

Now only one issue pending. Please check below screen shot.
https://drive.google.com/file/d/1WcZoBdHEIiocmhgVbgw28uk5zwBF9-Bj/view?usp=sharing

Fred 28 Jan 2021, 13:16

Try to remove such ghost products like this one https://take.ms/RIPBJ

jean Marie SAMEC 29 Jan 2021, 07:01

Hello Fred, Please don’t display out of stock product at home page.

DISPLAY ON THE PC :
Display error. The product no longer exists! Below product is display at home page.
https://www.annedelona.com/fr/minceur/66-smoothie-minceur-a-la-tomate-legumes-et-lycopene-programme-de-7-jours-renouvelable.html

Please check and fix this.

Fred 29 Jan 2021, 10:21

But there is no such option in the module to not display out of stock product. it shows all products