• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 24.01.21, 08:49
  • Opened by: HWS
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #20545 - google tag manager on mobile.

hi,

I just updated the theme and the google tag manager is not working at all now.
before the update the google tag manager is not working on the mobile.

Please fix asap

Comments

Fred 25 Jan 2021, 12:22

Hi, HWS.
Did you tried to reset your module?
As for the mobile, please try to configure it like described here https://support.google.com/tagmanager/answer/9205783?hl=en You don’t have to add anything to the code, we already added all necessary google tag manager code to the theme. You just need to configure it like described in the tutorial

HWS 26 Jan 2021, 10:34

I have done it and now the homepage is not loading at all. and I don’t see the tag.
I need help ASAP!

Fred 26 Jan 2021, 10:55

But I wrote that you DO NOT need to edit any files. Just remove the code you added before

HWS 26 Jan 2021, 10:56

I didn’t edit any files. remove the code from?

Fred 26 Jan 2021, 10:57

As I can see now, both home pages works fine

HWS 26 Jan 2021, 10:58

yes and what about the tag manager?

Fred 26 Jan 2021, 16:52

1. you have to configure your google account like described here https://support.google.com/tagmanager/answer/9205783?hl=en 2. add your GTM code to the AMP settings → Analytics

We already added all necessary codes into the AMP sources as described by the link above, now you just need to configure it