• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 26.01.21, 15:27
  • Opened by: MARCO SULAS
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #20569 - FILTER Search by Aspects AMP

Dear Assistance
We found that after the activation of the search filter module on the mobile amp side, the categories, subcategories and product pages remain blank.
On the desktop side there are no problems with the filter display.
I require verification and prompt solution
thanks

Comments

Fred 26 Jan 2021, 15:35

Hi, MARCO.
Try this solution https://support.promokit.eu/index.php?do=details&task_id=20242

MARCO SULAS 26 Jan 2021, 16:09

I updated the site to the latest version thinking that the filter would be reset, but it damaged part of the site as you can see, the photos of the products have disappeared on the product page

Fred 26 Jan 2021, 17:00

Please give me more details about the problem you have now.
Also let me know what version you had before the update

MARCO SULAS 26 Jan 2021, 17:12

As a version I believe that before there was 5.4 or 5.5 … I was trying to install the search module for some aspects but it didn’t work .. so I updated the theme to your latest release but suddenly in the product page the main image is not loaded.

https://www.leather-company.com/home/124-388-giubbino-uomo-in-pelle-m15-14.html#/11-colore-nero/48-taglie_numeriche-52 And the search form for aspects still conflicts

Fred 26 Jan 2021, 17:26

The update from version 5.4 is really hard.
There was updated (developed from scratch) the most important module Theme Settings. Please make sure you have installed it, the version number is 2.0.3
Some parts of the theme maybe you will need to reconfigure once more after module installation

MARCO SULAS 26 Jan 2021, 17:53

Theme Settings
v2.0.3 di promokit.eu
Extended Theme Settings

as you can see we installed the version you indicated and I have already fixed various settings that were lost … But the product page cannot be fixed, image is not present

Fred 26 Jan 2021, 17:54

Do you have a backup to restore working version?

MARCO SULAS 26 Jan 2021, 18:06

partly now I have solved the desktop side by disabling thumbnails and scrolling still image setting … but i don’t understand why thumbnail layout doesn’t work?
https://www.leather-company.com/home/42-anfibi-donna-bordeaux.html

Backup the system has done partial and I do not know if correct and there everything

Fred 26 Jan 2021, 18:16

Now you have thumbnails.
I have noticed that you have a bit outdated Prestashop version. We recommend to use the latest one with Alysum v.5.7.1

MARCO SULAS 26 Jan 2021, 18:21

thumbnails I saw them before, but main image is missing and when you press on the thumbnails they don’t change … I attach screen image …

Attachments:

Senzanome..jpg (164.7 KiB)
Fred 27 Jan 2021, 11:51

Please make sure you are using the latest prestashop version.
Alysum 5.7.1 has been released to keep compatibility with prestashop 1.7.7.x