• Closed by: Fred
  • Closed on: 28.02.21, 09:22
  • Reason: Closed
  • Comment: Glad to help!

Ticket #20571 - safari browser

the website is not seen on desktop when opening safari or any mac pc

Comments

bernardino pirrone 26 Jan 2021, 20:47

the website is not seen on desktop when opening safari or any mac pc
hello I had to reactivate the cache that you deactivated to see google maps; if i deactivate it i will no longer see the website on safari

bernardino pirrone 26 Jan 2021, 20:50

image

Attachments:

Immagine.jpg (108.1 KiB)
Fred 27 Jan 2021, 11:36

Hi, Bernardino.
Your website doesn’t work at all. Checked out on all available devices.
Why do you think that is the theme issue?
Have you tried to switch to Classic prestashop theme for a test?

bernardino pirrone 27 Jan 2021, 14:51

how does it not work at all? I see it working quietly.
I have some small problems to solve:
1) from browser safari I don’t see the facebook login (I have attached image to you)
2) the facebook mobile login is not displayed (I attach photos)
3) I had to force the payment from mobile to desktop because I didn’t see the discount code ..
4) how do i delete the currency and language icon (attached photo)

i am very sorry to bother you but i don’t know how to fix it by myself.

Attachments:

login safari.jpg (90.5 KiB)
login facebook mobile.jpg (95.2 KiB)
icona currency.jpg (70.3 KiB)
Fred 27 Jan 2021, 15:09

I have no idea why, but I can’t open your website, see the screenshot https://take.ms/w7Cc7p

Is the link correct?

bernardino pirrone 27 Jan 2021, 15:52

the ricattishoes domain is no longer active, I had already sent a ticket to cancel it … the exact domain is mondanishop.it

Fred 28 Jan 2021, 11:25

Sorry, I see now.
1. Your website works fine in my Safari. And Facebook Login button as well - https://take.ms/gDjMF

2. There is just no such option
3. There is no such option. We will try to add it in further updates
4. Go to Header Items module → Mobile tab