• Priority: High
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 11.02.21, 11:52
  • Opened by: Lucia Alfano

Ticket #20732 - Module instagram not function

Hi, Where are we wrong?

Attachments:

instagram.PNG (29.5 KiB)

Comments

Fred 11 Feb 2021, 12:17

Try to reset the module and connect it once more

Lucia Alfano 11 Feb 2021, 12:32

Now it tells me that the ouath is wrong, but I have entered what you provide and which is clearly seen in the video.

Attachments:

instagram.PNG (23.3 KiB)
Fred 11 Feb 2021, 12:34

Please reset the module and follow the video tutorial. Please see it carefully. The module works for sure just required correct configuration.
That is a new Instagram connection process and we are not able to simplify it

Lucia Alfano 11 Feb 2021, 12:51

I did it 3 times. it tells me that the redirect is wrong.

Fred 11 Feb 2021, 12:53

I can't do that for you. As you can see in the video, it works fine. We also test it out on many other customers and all works fine as well

Lucia Alfano 11 Feb 2021, 14:30

I did it 3 times. it tells me that the redirect is wrong.

Fred 11 Feb 2021, 15:15

Did you add those URL to your Facebook app settings? https://a17store.it/module/pkinstagram/accesstoken

Lucia Alfano 12 Feb 2021, 09:00

yes

Fred 12 Feb 2021, 10:46

that error means you didn't add correct url here https://take.ms/2UUW9

Lucia Alfano 12 Feb 2021, 18:40

yes

Lucia Alfano 13 Feb 2021, 09:37

link is correct.

Attachments:

Fred 13 Feb 2021, 23:04

I just make a reset of instagram module. Please configure it once more

Laura 16 Feb 2021, 11:39

Hi Fred,
In my store the Instagram module is not shown and in the configuration an old interface appears (I do not see the same as in the first screenshot).

I have tried updating and reinitializing it but nothing changes. Could you check it out please?

Fred 16 Feb 2021, 11:47

I just make a reset of instagram module. Please configure it

Arthur de Frayssinet 17 Feb 2021, 12:22

I have the same problem i did it 3 times, i did 3 different apps and it is not working

Fred 17 Feb 2021, 12:39

@Arthur Please create a new ticket