• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 11.02.21, 15:40
  • Opened by: Vanti Digital
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #20737 - Combinations Reference doesn't change

Hi, i’m creating combination in some products and the reference in front end doesn’t change when i choose the variation.
Could you take a look?
Thanks

Comments

Fred 11 Feb 2021, 16:51

Hi, Vanti Digital.
Could you please give me a link to a page where I can see the issue?

Fred 12 Feb 2021, 14:46

Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office

Vanti Digital 17 Feb 2021, 12:00

I have set the password correctly.
Try now
Thanks

Fred 17 Feb 2021, 12:06

Ok, I also need access to your server.
I can’t connect with provided credentials

Status:      	Resolving address of mediaq.tv
Status:      	Connecting to 5.39.9.234:21...
Status:      	Connection established, waiting for welcome message...
Error:        	Connection closed by server
Error:        	Could not connect to server
Vanti Digital 17 Feb 2021, 13:36

Sorry, check it now

Fred 18 Feb 2021, 12:07

Still can’t connect, see the screenshot https://take.ms/fd6Rp I have tried secure and insecure connection

Vanti Digital 18 Feb 2021, 15:11

I think there’s something blocking your IP in my server… Try it now, if doesn’t work send me you IP please.

Fred 19 Feb 2021, 19:47

The issue has been fixed. Please test to confirm the change

Vanti Digital 04 Mar 2021, 14:47

Thanks

Fred 04 Mar 2021, 14:47

You are welcome!