- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 13.02.21, 18:42
- Opened by: Gianni Ciolfi
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #20753 - Ruined images
Hi, suddenly in the desktop version all the images got ruined and distorted. I tried to import them again, but as soon as they are imported they get ruined. Everything is ok in the AMP version for smartphones.
Comments
Hi, Gianni Ciolfi.
As I can see you are using google page speed module. Please try to disable or even uninstall it
That is definitely not theme’s issue
No, google page speed module is not installed.
Please look at image url to see that page speed module is enabled https://take.ms/Vap6D
That is definitely not theme’s issue but your cache
You have my credentials, you can log in and see that there is no page speed module installed.
Please help me to understand why I don’t find this module even inside the files in my hosting space.
I’ve removed every doubt both from the hosting and from Cloudflare from which anyway to avoid any error I’ve disconnected. The problem happens when I import the images, they immediately become 100×100. You have to help me
Seems when you had that cache module enabled it cropped images. Please try to upload your images once more
I have already reloaded the images 4/5 times, but as you can see it still doesn’t work!
Please make sure you have disabled page speed module in your server configuration as well
There is no speed module installed!
it’s impossible. Some module changed the image url. Could you please ask your hosting provider why it happened?
I already talked to them all day yesterday and half a day today! There is no module installed, either on prestashop or server, that can do this.
Look, you are only one who has this problem. No one never had it earlier. The problem is 100% in your server configuration.
Do you have an option to install the theme locally just for a test?
No, I wouldn’t know how
Please help me, I’ve been stoppin’ marketing and visibility for days now.
Why does the AMP version on mobile work perfectly?
I have no idea how. The issue is not related to the theme. Please look carefully at image URL and you will see the page speed module trace.
there should be direct link you your image without any changes.
AMP is separated module
Here is the answer of TMD Hosting’s technicians:
Hello,
Thank you for your update.
We have reviewed thoroughly the situation and we would like to inform you that have detected the Page Builder module for your website
If you consider that it was caused by this module, you can disable it for your Prestashop.
/home/bacipicc/public_html/modules
ls -la | grep pspagebuilder
drwxr-xr-x 9 bacipicc bacipicc 215 Feb 14 16:21 pspagebuilder
While we do poses expertise with Prestashop, it is more geared towards making sure that the server environment is geared towards the application.
Our expertise does extend to in depth customization of the application itself, you would need to contact a developer who would be able to further assist you with this.
Please, do not hesitate to contact us again if we could be of any further assistanc
Best Regards,
Stanley Lush
Technical Support Team
TMDHosting.com
I really want to help.
Please ask them why the image URL is broken - https://take.ms/Nylip
and why there is “pagespeed” appears in the URL? you didn’t upload an image with that name, I’m sure
Here is TMD Hosting’s answer:
Thank you for your update.
As previously explained, it appears to be related to the code of the application, which is not our area of expertise.
Considering the above, we would advise you to contact an experienced web developer for further assistance on the matter as it is not a hosting related issue.
Please, do not hesitate to contact us again if we could be of any further assistance!
Best Regards,
Stanley Lush
Technical Support Team
TMDHosting.com
There are no any piece code in the module what doing that. The module does not rename uploaded images
Here is an example of clear URL https://take.ms/kWUBF what you can see in our demo.
Write you once more, you are only one who reported such error. It causes by your server, that’s 100%
TMD technicians continue to blame the issue. I don’t know what to do, you’re bouncing responsibility and I’m still stuck with the site not working.
I offer you the following trick, upload your images manually into the folder /modules/pspagebuilder/views/img to avoid image processing by server scripts. Then you will be able to select original images
Look if I open the folder you told me and look at the images, inside the folder they are all good, they are not ruined.
but the link is ruined. there is nothing in the module what can add “pagespeed” take into the link. That could be done with some cache or security module in your server.
That is not our problem. You are only one who have it what confirm that your server causes the problem. Just install it locally or on another server to make sure in that
Now I’m going to try to upload an image directly into the folder you told me
I’m sorry but even if I upload them directly to the folder inside the server, the images are still ruined. The solution you gave me doesn’t work
I need access to your server through FTP
I have config in my profile.
Unable to connect
Can I write here credential?
Better to update your profile, there is a safe place
Can I write here credential?
Update. Itβs an SFTP connection
Port its 16969
Hi, I even changed server, migrated the site to a new hosting but the problem of corrupted and distorted images remains. At this point I also think that the problem is in the theme
Sorry, now that the site is pointing to the new server it’s ok. You were right, it was the fault of the TMD server.
I’m glad it finally works
Now I have a question for you, how do I change the fonts on the left menu? (CATEGORIA - MARCA - PREZZO ETC?)
Theme settings β General, see “Headings Font” option
ok
Does not change
Please make sure you have disabled CSS smarty cache while you configuring your website
I can only change the font, I can’t change the size or whether to make it bold or regular or lowercase or uppercase.
I can only change the font, I can’t change the size or whether to make it bold or regular or lowercase or uppercase.
Try following CSS code
The site don’t work!!!
It seems to be a problem created by AMP. There is a message on Google Search Console that says:
Using CSS !important qualifier is not allowed.
The issue has been fixed. Please test to confirm the change
Yes it works now. What was the problem?
removed !important from AMP css
Is it possible for the problem to recur? On Google Search Console it tells me that the problem always exists.
google doesn’t work so fast, give it a time
Okay. But why had this problem arisen? Can it come back?
no it can’t come back
Ok
Hi, now the whatsapp button has disappeared!
Go to Facebook module β WhatsApp and enable it