- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 15.02.21, 12:17
- Opened by: Sara Albert
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #20768 - Website isn't loading
Hello Fred, The website atenascasa.es isn’t loading. I have update the theme and Prestashop, I have delated the caché. However, the website doesn’t work.
Comments
Your website https://test.b2cinacatalog.com works fine for me. Where I can see the error?
No, I have added two websites more (you can see it in my profile).
This is the website that doesn’t work: https://www.atenascasa.es/
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office
sorry, I have found it
it seem was a cache issue. I have disabled all cache and now all works fine.
Thanks Fred!
In mobile, when I acces to a product or category appear 500 error. What’s happen?
try to update Faceted Search module
Hello Fred, also the price filtres doesn’t work.
Attachments:
error filtro precio.JPG(102.4 KiB)Yes, Faceted Search module is update
The issue has been fixed. Please test to confirm the change
Hello Fred, the filter doesn’t work yet: https://www.atenascasa.es/163-ropa-de-mesa-y-textil-para-cocina
Attachments:
price filter error.JPG(39.5 KiB)Also, when I click to one category, In the website appears the page of 500 error. In the mobile menu.
1. Filter doesn’t work because you don’t have products
2. AMP module is updated