• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 24.02.21, 08:04
  • Opened by: Arun pala
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #20854 - unable to upgrade amp module in prestashop

hi,

i upgraded my prestashop to latest version and theme too..not able to upgrade pkamp module directly so i tried to upgrade file mannualy.. but no success… now unable to open product page on mobile.. below is a link .. PLease check

https://abiraamedeals.com/mobile/product/1070-beautiful-solid-gold-mouse-pendant..

please help..

Thanks with regards

Comments

Fred 24 Feb 2021, 10:28

Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office

There is one error.
The employee does not exist, or the password provided is incorrect.
Arun pala 24 Feb 2021, 10:49

details saved of backadmin.. Please check

Arun pala 24 Feb 2021, 10:50

Details are saved..that is our development server..PLease check

Fred 24 Feb 2021, 10:56

Unable to connect to your server via FTP

Arun pala 24 Feb 2021, 11:32

added Cpanel details instead of ftp .. Please check
Thanks

Fred 24 Feb 2021, 11:39

I didn’t do anything but it works for me now https://take.ms/SKEWR

Arun pala 24 Feb 2021, 12:58

but on my side still error https://abiraamedeals.com/mobile/product/1070-beautiful-solid-gold-mouse-pendant on this link..
please find the attachment.. and the you shared is blank..

thanks

Attachments:

Capture1.JPG (58.8 KiB)
Fred 25 Feb 2021, 00:06

The issue has been fixed. Please test to confirm the change

Arun pala 25 Feb 2021, 06:55

Hi,
product image still not showing .. can you please check.. and what is the problem?? actually want to upgrade n live site .. do want to see any issue there? so can you please tell me in which file there is problem?

Thanks

Fred 25 Feb 2021, 21:18

as I can see you have customized AMP template files. Can I restore original files?

Arun pala 26 Feb 2021, 05:15

yes you can .. please go ahead..

Thank you

Fred 26 Feb 2021, 18:45

Something wrong here.
I have updated AMP module to the latest version. But the problem with product page image still persist. I edit the file /home/abiraamedeals/public_html/modules/pkamp/controllers/front/ajaxProduct.php but no reaction in the front page what means there are two possible reasons
1. cache issue
2. the path to the file is wrong

Arun pala 01 Mar 2021, 08:32

if you updated the module .. file path should working .. i delete the cache files but still image are not showing.. you can change the path.. Please help me.

Thanks