• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #20885 - Prices shown as 0 in product list module

Hello,

Suddenly I have a problem with the “Product List” module. The price shown in the product’s miniatue is 0,00 € and the “add to cart” button is not working. Why!!

Comments

Fred 25 Feb 2021, 20:24

Hi, Juan Manuel Piñeiro Rivas.
Do you need an answer why? or you need to fix it?
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and Server through FTP

Juan Manuel Piñeiro Rivas 26 Feb 2021, 10:00

I need to fix it.

Juan Manuel Piñeiro Rivas 26 Feb 2021, 10:00

Details updated

Fred 26 Feb 2021, 11:35

Unable to login to your back office

Hay un error.
El empleado no existe o la contraseña introducida es incorrecta.
Juan Manuel Piñeiro Rivas 26 Feb 2021, 16:03

Details updated

Fred 26 Feb 2021, 16:24

sorry, but I still can't login, see the screenshot https://take.ms/DgW2wE

Juan Manuel Piñeiro Rivas 01 Mar 2021, 16:34

Try now. And sorry. The thing was that in "Product List" the prices are not shown and the shopping cart button is not woeking, thank you again

Fred 01 Mar 2021, 17:14

we are working on that...

Fred 01 Mar 2021, 17:41

I don't understand what's wrong with your prices, I see the issue first time. Didn't you modified some price settings?
I have fixed that for the product list but not for the "tabs" one.
Keep working on that

Juan Manuel Piñeiro Rivas 01 Mar 2021, 18:06

No. And besides, now (before it wasn't like this) the prices are not shown even in the category pages. SOS

Fred 02 Mar 2021, 11:01

I don't understand how it's possible.
Could you please switch to Classic prestashop theme and see how it works there?

Juan Manuel Piñeiro Rivas 02 Mar 2021, 16:10

Could you tell me how did you fix the product list module? Also, what prestashop modules could be interfering with the pop up or add to cart module?

Juan Manuel Piñeiro Rivas 02 Mar 2021, 16:16

Is there any other solution than changing the theme? I am afraid that all the changes would be missing

Juan Manuel Piñeiro Rivas 02 Mar 2021, 16:18

I changed it to classic, and the problems dont solve. The prices are not shown, either in categories neither product list

Fred 02 Mar 2021, 18:16

so you have the same problem is classic page as well?
if so, that means that is a configuration of your shop. Maybe some third party module doing that. We never seen the problem before

Juan Manuel Piñeiro Rivas 02 Mar 2021, 19:02

Ok. I have find the solution. Now, the shopping cart button is not working!! In the product miniatures, even when the price problem is solved. I think that is maybe for any module? which one can be?

Juan Manuel Piñeiro Rivas 02 Mar 2021, 23:31

Ok. I have find the solution. Now, the shopping cart button is not working!! In the product miniatures, even when the price problem is solved. I think that is maybe for any module? which one can be?

Fred 02 Mar 2021, 23:32

What was wrong with prices?

Juan Manuel Piñeiro Rivas 03 Mar 2021, 09:15

It was disable a "pre-determined combination"

Fred 03 Mar 2021, 10:44

As for Add to cart issue. I suppose the button should be hidden in case the product shows "0" price?

Juan Manuel Piñeiro Rivas 03 Mar 2021, 12:53

It wasn't hidden. It is just that the button in the miniatures, do not add to the actual cart list. You click on it, and it shows the pop up, but the cart items remains in 0 products.

Fred 03 Mar 2021, 16:45

I assume it's impossible to add a product to cart with zero price https://take.ms/DwLPs

I can offer you to hide Add to cart for such products