• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 01.03.21, 13:11
  • Opened by: Stefano Peggi
  • Closed by: Fred
  • Closed on: 12.03.21, 18:16
  • Reason: Closed
  • Comment: Glad to help!

Ticket #20910 - PROMOKIT PRODUCT TABS

ONE QUESTION
IT IS POSSIBLE HAVE PROMOKIT PRODUCT TABS IN PRODUCT PAGE IN AMP MODE ?

Comments

Fred 01 Mar 2021, 13:24

Yes, of course.
it works by default

Stefano Peggi 01 Mar 2021, 16:15

sorry Fred,
but in my site amp version extra tab don’t appear.

Fred 01 Mar 2021, 16:24

we need to test it out…

Stefano Peggi 01 Mar 2021, 16:44

ok
i must clean my site
because it is in maintenance mode
i wait
thanks

Fred 02 Mar 2021, 12:02

I see the same tabs in AMP https://take.ms/BQAjs

Stefano Peggi 02 Mar 2021, 13:40

hi Fred,
i seen it.
the problem it is translation.
i see tab only in english language.
thank you

Fred 03 Mar 2021, 16:06

Sorry, but I don’t see the problem.
I checked tabs in English and Italian and everything is the same https://take.ms/UW1eH

Stefano Peggi 03 Mar 2021, 19:17

hi Fred
i sent screenshot my iphone
the problem it exist
this is italian version

Attachments:

screenshotitaliano.png (119 KiB)
screenshotitaliano2.png (113.8 KiB)
Stefano Peggi 03 Mar 2021, 19:18

this is english version
it is ok

Attachments:

babà rhum.png (88.9 KiB)
Fred 04 Mar 2021, 10:31

Yes, I finally see it.
I have fixed it, but you seems have some cache enabled. Could you please check if Opcache is enabled in your server configuration (not Prestashop) and disable it for a while

Stefano Peggi 04 Mar 2021, 19:37

ok Fred,
in my server i enabled opcache,
but this service it is not disable, sorry.
i waiting and i hope the problem is solved in future.
sorry my english is very bad.
thanks

Fred 04 Mar 2021, 19:38

Don’t worry about your English.
You need to Disable it

Stefano Peggi 04 Mar 2021, 20:01

ok i ask my provide.

Stefano Peggi 05 Mar 2021, 17:56

hi Fred,
as I told you unfortunately it is not possible to disable the cache.
here is my provider’s answer:
“Good evening, regarding his reply, we inform you that it is not possible to disable Turbo PHP.” sorry, is it possible to find another solution?
the problem exists only for the products created or also for the future?
Hi
Stephen

Fred 07 Mar 2021, 11:50

1. I can’t connect to your server via FTP anymore
2. we have tested out the fix locally and all perfectly works, so the issue is definitely in cache. Ask at least to clear Opcache cache

Stefano Peggi 12 Mar 2021, 18:08

ok
Fred
thank you
close ticket