• Priority: Medium
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 03.03.21, 17:36
  • Opened by: Alessio

Ticket #20948 - Problem with review module

Hi Fred,
sorry for the inconvenience, we have a question because at the moment we can’t find a solution to the problem. We send product review requests from an internal form, the customer receives our email and this is where a problem arises ... if the customer opens the link from the desktop computer no problem can enter the review, but if the customer (90 % of cases) click on the link from the mobile phone cannot access the review panel because the AMP site intervenes ... is there a way to force the opening of the review link to the desktop page even from the mobile phone?

Comments

Fred 03 Mar 2021, 23:26

Hi, Alessio.
We didn't find a way to open the review panel when that feature was in development. We will try once more, hope to back to you tomorrow with a result

Fred 04 Mar 2021, 11:09

We have a solution.
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP

Alessio 04 Mar 2021, 11:59

Access information update!
The module is: Customer Ratings and Reviews Pro + Google Rich Snippets by Business tech
We have this error:
[04-Mar-2021 11:55:13 Europe/Rome] PHP Notice: Undefined variable: idShop in /modules/pkamp/controllers/front/product.php on line 217

[04-Mar-2021 11:52:55 Europe/Rome] PHP Notice: Undefined index: att_value in var/cache/prod/smarty/compile/layouts_layout_full_width_tpl/19/64/7b/19647bc4913ca789bcbe513ee4396e0509e00186_2.file.sort-orders.tpl.php on line 108

Fred 04 Mar 2021, 13:45

Seems I misread your initial message.
Could you please give me a link what customers receive?

Alessio 05 Mar 2021, 12:40

We send an email and the client if click open ES: https://gecoshop.com/distillati-e-liquori/7197-crema-di-panna-cotta-liquore-bottega-50-cl.html*?open=1&iCId=6595&iPId=7197&btKey=c28699c6dca75e98f15f7b2839db1161&rtg=5* is a modal panel with a form for write a review

Alessio 05 Mar 2021, 12:43

but this link not work on mobile phone because the AMP page intervenes.

Alessio 05 Mar 2021, 12:45

We thought to exclude from the AMP requests all the pages that after .html have URL with ?Open= ....

Fred 07 Mar 2021, 11:33

Yes, I see the issue. Unfortunately we can't find fast solution here. Any third party module is not compatible with AMP by default. We have "AMPified" all prestashop pages and our own modules for the theme but we are not able to "AMPify" every third party module.