- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 03.03.21, 19:34
- Opened by: Alexandra Loire
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #20950 - builder bug
firstly I had a lot of problemes to activate theme , with this error
L’action installer est impossible pour le module pkcaptcha you should activate contactform module
since I didn’t find any solution , I removed all instance of pkcaptcha and contactform in the theme.yml
since then I could activate the Theme
but builder is bugging and I have a blank page in frontoffice
error is:
[PrestaShopDatabaseException]
Table ‘alexandrmzf613.ps7_pagebuilderprofile’ doesn’t exist<br /><br /><pre>SELECT b.id_pagebuilderprofile FROM `ps7_pagebuilderprofile` b LEFT JOIN `ps7_pagebuilderprofile_shop` `bs` ON b.`id_pagebuilderprofile` = bs.`id_pagebuilderprofile` WHERE (b.`isdefault` = 1 AND bs.`id_shop` = 1 AND b.`is_menu` != 1 AND b.`is_footer` = 0 AND b.`is_header` = 0 AND b.`is_amp` = 0) LIMIT 1</pre>
at line 769 in file classes/db/Db.php
764. if ($webservice_call && $errno) {
765. $dbg = debug_backtrace();
766. WebserviceRequest::getInstance()→setError(500, ‘[SQL Error] ' . $this→getMsgError() . ‘. From ' . (isset($dbg[3][’class’]) ? $dbg[3][’class’] : ‘‘) . ‘→’ . $dbg[3][’function’] . ‘() Query was : ' . $sql, 97);
767. } elseif (_PS_DEBUG_SQL_ && $errno && !defined(’PS_INSTALLATION_IN_PROGRESS’)) {
768. if ($sql) {
769. throw new PrestaShopDatabaseException($this→getMsgError() . ‘<br /><br /><pre>’ . $sql . ‘</pre>’);
770. }
771.
772. throw new PrestaShopDatabaseException($this→getMsgError());
773. }
774. }
DbCore→displayError - [line 385 - classes/db/Db.php] - [1 Arguments]
DbCore→query - [line 663 - classes/db/Db.php] - [1 Arguments]
DbCore→getRow - [line 697 - classes/db/Db.php] - [2 Arguments]
DbCore→getValue - [line 272 - modules/pspagebuilder/classes/profile.php] - [1 Arguments]
PsPagebuilderprofile::getDefaultProfile - [line 383 - modules/pspagebuilder/pspagebuilder.php] - [1 Arguments]
PsPageBuilder→processHook - [line 202 - modules/pspagebuilder/pspagebuilder.php]
PsPageBuilder→hookDisplayHeader - [line 990 - classes/Hook.php] - [1 Arguments]
HookCore::coreCallHook - [line 414 - classes/Hook.php] - [3 Arguments]
HookCore::callHookOn - [line 927 - classes/Hook.php] - [3 Arguments]
HookCore::exec - [line 575 - classes/controller/FrontController.php] - [1 Arguments]
FrontControllerCore→initContent - [line 37 - controllers/front/IndexController.php]
IndexControllerCore→initContent - [line 306 - classes/controller/Controller.php]
ControllerCore→run - [line 518 - classes/Dispatcher.php]
DispatcherCore→dispatch - [line 28 - index.php]
Comments
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office
I can’t login with current credentials
Il y a une erreur.
Ce compte employé n’existe pas, ou le mot de passe est erroné.
its updated
be aware we can’t update Shop URL in your back office: new URL is: http://www.collectionprivee-7cp.fr
I see an error caused by “mercanet” module. Please try to disable it
ok I unactived the module so it worked
but can’t access to theme settings ( it odesn’t appear on the menu)
so I uninstalled the theme and tried a fresh install , but still Have that error:
L’action installer est impossible pour le module pkcaptcha. Avant d’installer ce module, vous devez installer le(s) module(s) suivant(s) :
- contactform
any clues?
Globally I just need this theme to work in the oldstyle version
please help
I never seen such problem before. Please try to install “contactform” module. It’s a native prestashop module and it should be available in your back office
As for the Theme Settings module, try to reset it
I already tried both … didn’t worked..
Please help
I just configured everything for you, please check it out
Hello, ok cool it works well
but instagram module do not load any content
I downloaded the last version of module and followed everything ( it says connected: sceenshot attached) but no feed)
another question, could you please load the mobile version as your live preview sample “oldstyle”
Attachments:
Capture.PNG(52.4 KiB)And a new bug
In revolution slider, we couldn’t upload a new image ( never appears) so I tried to reset the module.
and it is now totally bugged
will we have so much bugs all the time by simply using your modules??
please help
Thanks
will we have so much bugs all the time by simply using your modules? - NO
- mercanet - is not our module
- instagram - something was recently was changed in instagram side and we just updating our module to keep it compatible
- revolution - I just make a reset and now it works fine
Ok fine many thanks
Could you please explain how you resetted “revolution” module because when I tried before your intervention it didn’t work ( via the button reset in BO)
Concerning Instagram I sent you screenshots of the module version 2.1 , doesn’t work , are you updating it or is it a problem my side? I excatly followed the youtube video
There is some strange bug in prestashop what doesn’t allow to reset modules. Try following trick to reset the module
- Open the file /ROOT/classes/Hook.php
- add following line
before line 217:
- remove “return true;” when the module will be reinstalled
ok great many thanks for the Tip
concerning the instagram module , you didn’t answered yet, any clues?
The module is not connected to your Instagram account https://take.ms/DVU0m
Cant connect because I still have :
{”error_type”: “OAuthException”, “code”: 400, “error_message”: “Invalid platform app”}
all configurations seems correct please look attched pics
Attachments:
cap_1.JPG(81.4 KiB)cap2.JPG(12.6 KiB)cap_3.JPG(22.5 KiB)cap_4.JPG(74.6 KiB)Something wrong configured in your Facebook App, please check out video tutorial once more
ok now it finally worked on desktop , but no image on AMP
The issue has been fixed. Please test to confirm the change
OK nice ! Is it normal that instagram video post or multiple image posts do not load….. is there an upgrade upcoming to choose what posts will load on prestashop … for example with a dedicated hashtag whitin selected posts ?
Many thanks
The module doesn’t support video format.
The only option available is to load latest images
okay since then I bought an instagram module that could feed with a hashtag,
but when I add prestashop module in layout builder for homepage and amp it doesn’t appear in the list of modul.
how can i load it?
Any third party module is not compatible with AMP by default. We have “AMPified” all prestashop pages and our own modules for the theme but we are not able to “AMPify” every third party module.
Please check out wat AMP is - http://alysum5.promokit.eu/promokit/documentation/amp/index.html
hello
I have a major probleme: all modible page load blank
can you please help?
Thanks!
Hi, Alexandra.
Try this solution https://support.promokit.eu/index.php?do=details&task_id=20242
hello
I have a major probleme: all modible page load blank
can you please help?
Thanks!
Hi, Alexandra Loire.
Try this solution https://support.promokit.eu/index.php?do=details&task_id=21102