• Priority: High
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 08.03.21, 18:09
  • Opened by: Alexandre Bertrand

Ticket #20987 - order confirmation page does not appear when the customer is paying

Hi,

I noticed a problem when a customer finalizes the order, after payment, order confirmation page does not appear when the customer is paying.
The customer get redirected immediately to sign in page " www.website.fr/connexion?back=history "

The problem exists for amp and the laptop version.

Can you please help me to solve this problem ?

Thanks

Best Regards

Comments

Fred 10 Mar 2021, 13:24

Hi, Alexandre Bertrand.
The link is not working for me https://pomme-cannelle.fr/ Where I can see the issue?

Alexandre Bertrand 12 Mar 2021, 13:52

Hi Fred !

I'm sorry that you can't check the issue!

We are facing a big problem since 3 days ago, the fire destroyed our hosting provider(OVH) data center, our server is safe. But the electricity was cut off on the whole site, which impacts our server.

I will keep you informed once the problem is resolved and our server is restarted.

Best regards,

Fred 12 Mar 2021, 14:02

I'm sorry, we have huge ticket numbers these week. Going to help you right now

Fred 12 Mar 2021, 14:04

I misread the message, sorry. Ok, let me know once you will have any news

Alexandre Bertrand 12 Mar 2021, 14:42

Hi Fred !

I'm sorry that you can't check the issue!

We are facing a big problem since 3 days ago, the fire destroyed our hosting provider(OVH) data center, our server is safe. But the electricity was cut off on the whole site, which impacts our server.

I will keep you informed once the problem is resolved and our server is restarted.

Best regards,

Fred 19 Mar 2021, 12:52

ok. sorry about that

Alexandre Bertrand 30 Mar 2021, 11:20

Hi Fred !
I come back to you concerning the problem of the customer order confirmation page
after payment, order confirmation page does not appear when the customer is paying.
The customer get redirected immediately to sign in page " www.pomme-cannelle.fr/connexion?back=history "

The problem exists for amp and the laptop version.

Can you please help me to solve this problem ?

Thanks

Best Regards

Fred 30 Mar 2021, 13:19

Hi, Alexandre Bertrand.
Have you tried to check it our with enabled Debug Mode? maybe there are some errors that could help to solve the issue