• Priority: High
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 10.03.21, 13:15
  • Opened by: Alturas Sistemi

Ticket #21007 - instagram module can't display

My instagram module is properly configured but it doesn’t work, especially on Firefox it doesn’t appear. On Chrome it appears only sometimes.
I controlled last releases, and I think now it is updated.
Please, can youy help me to resolve, and please TELL ME HOW you resolved?
Thank you so much,
best regards.


Fred 10 Mar 2021, 13:22

Hi, Alturas Sistemi.
- Uninstall current Instagram module
- Install new version https://www.dropbox.com/s/lcpyn1hx9iwgiwg/pkinstagram.zip?dl=0 - Configure it like described in the video tutorial in the module settings

Alturas Sistemi 10 Mar 2021, 15:42

I disinstalled old version
during installation of pkinstagram this error:
Compile Error: require(): Failed opening required '/home/ru471xqs/public_html/var/cache/dev/ContainerQdp4fbk/removed-ids.php' (include_path='/home/ru471xqs/public_html/vendor/pear/pear_exception:/home/ru471xqs/public_html/vendor/pear/console_getopt:/home/ru471xqs/public_html/vendor/pear/pear-core-minimal/src:/home/ru471xqs/public_html/vendor/pear/archive_tar:.:/opt/alt/php73/usr/share/pear')

I can't see all backoffice area now

Fred 10 Mar 2021, 15:46

read carefully the error message, there is something wrong with cache. Try to clear the cache. That is not a problem of the module

Alturas Sistemi 11 Mar 2021, 16:44

we completed configuration to connect to instagram, it should be correct and connected,
but we can'see it on homepage yet
can you tell me why?
Two screenshot attached
thank you


Fred 11 Mar 2021, 18:46

as I can see the module is not installed properly.
Please uninstall and install it back

Alturas Sistemi 15 Mar 2021, 13:08

thanks so far. Now I properly installed pkinstagram but it doesn't display yet.
I noticed two things:
1. the OAuth Redirect URI seems not correct, because it should be modules/ not module/ (see image attached) and
2. the true instagram user ID is another
May be these one of the problem?

Thanks for your patience.

Fred 15 Mar 2021, 13:16

Hi, Alturas Sistemi.
I have updated Instagram module for you. Please configure it now