• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 15.03.21, 16:19
  • Opened by: Lucia Alfano
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #21049 - Cart problem from iphone users from mobile with links from instagram

Hi, when users with iphone (ios) from my instagram page (a17store) click on the link of my site and come to my site and try to buy a product, the products placed in the cart disappear or from an error on the payment method . It doesn’t happen with the classic theme.

Iphone users only, with android users it does not happen.

How can I solve?

Comments

Fred 15 Mar 2021, 21:16

Hi, Lucia Alfano.
I can’t find a link in your instagram account. I just make a purchase test and finish it with no problem as you can see in your back office

Lucia Alfano 16 Mar 2021, 08:49

Not from the site. From the “INSTAGRAM” browser. See attached photos. If I click on the link of the site and try to make a purchase, it empties my cart or if that procedure passes during the payment phase, it tells me payment method not available.
All this only from IOS Iphone.

Attachments:

WhatsApp Image 2021-03-15 at ... (177.3 KiB)
WhatsApp Image 2021-03-15 at ... (177.3 KiB)
WhatsApp Image 2021-03-15 at ... (177.3 KiB)
Fred 16 Mar 2021, 10:27

I just purchased a product in your store through instagram browser on my iPhone.
How to reproduce the issue?

Lucia Alfano 16 Mar 2021, 11:21

The problem occurs with iphone pro max

Fred 16 Mar 2021, 11:57

We don’t have pro max model but on pro model there is no such problem. As you can see the order was completed successfully.
I have no idea that to do