- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 19.03.21, 10:02
- Opened by: Sylvain Duval
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #21088 - ReCaptcha issue
Hello,
The Promokit Captcha isn’t working properly on my site https://augresdesbois.com
For example : il dose”t display on my contact page https://augresdesbois.com/contactaformu When a customer tries to send me a message, he can write his message, but there is no ReCaptcha.
Then when he tries to send it, an error message specifies “Please validate the captcha field before submitting your request”, and now Captcha is displaying.
Could you pleas have a look at it and make the Captcha work properly all the time ?
Thanks,
Regards,
Nathalie
Comments
Hi, Nathalie
Do you have enabled Cloudflare service?
If so, please disable it for a while and check out your contact form
We don’t have any Cloudflare service enabled.
strange, because I have updated JS files not don’t see the updated through the browser, maybe you have another cache?
No I don’t, even Opcache is disabled because it’s not working properly with Prestashop 1.7
now it seem to work https://take.ms/UNejG
It seems to be OK.
Could you tell me what you’ve done ?
just updated scripts file of captcha module