• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 19.03.21, 10:02
  • Opened by: Sylvain Duval
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #21088 - ReCaptcha issue

Hello,

The Promokit Captcha isn’t working properly on my site https://augresdesbois.com

For example : il dose”t display on my contact page https://augresdesbois.com/contactaformu When a customer tries to send me a message, he can write his message, but there is no ReCaptcha.
Then when he tries to send it, an error message specifies “Please validate the captcha field before submitting your request”, and now Captcha is displaying.

Could you pleas have a look at it and make the Captcha work properly all the time ?

Thanks,
Regards,
Nathalie

Attachments:

Captcha issue.zip (322.3 KiB)

Comments

Fred 19 Mar 2021, 12:03

Hi, Nathalie
Do you have enabled Cloudflare service?
If so, please disable it for a while and check out your contact form

Sylvain Duval 19 Mar 2021, 12:53

We don’t have any Cloudflare service enabled.

Fred 19 Mar 2021, 12:54

strange, because I have updated JS files not don’t see the updated through the browser, maybe you have another cache?

Sylvain Duval 19 Mar 2021, 14:15

No I don’t, even Opcache is disabled because it’s not working properly with Prestashop 1.7

Fred 20 Mar 2021, 12:14

now it seem to work https://take.ms/UNejG

Sylvain Duval 22 Mar 2021, 11:30

It seems to be OK.
Could you tell me what you’ve done ?

Fred 22 Mar 2021, 17:07

just updated scripts file of captcha module