• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #21117 - Product Page problem: ContextErrorException Notice: Undefined index: id_image

I have a problem to get the image of the product in product page after update Alysum theme.

Some cases the image it is not enabled and in others I get this error: ContextErrorException Notice: Undefined index: id_image

https://esenciabio.com/es/consulta/21-consulta-de-nutricion.html

https://esenciabio.com/es/sopas-y-cremas/3392-oferta-caldo-natural-verdura-aneto-1-l-bio-50-gratis-8410748302168.html

Thank

Comments

Fred 23 Mar 2021, 10:53

Hi, José A González Pertusa.
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and Server through FTP

José A González Pertusa 23 Mar 2021, 14:21

Hi Fred,
The credentials are updated but I do not understand what it is supposed to be imput in FTP login. I have user and password for FTP login.

The rest is all right.

Fred 23 Mar 2021, 14:49

But how to connect to your server through FTP? I need credentials

José A González Pertusa 23 Mar 2021, 14:59

Hi Fred.
I am sorry. It is all right now. You have FTP login. I was confused.

Fred 23 Mar 2021, 18:34

The issue has been fixed. Please test to confirm the change

José A González Pertusa 23 Mar 2021, 20:08

Hi Fred,
Thank. It is working now.
I would like to know what was the problem, or better, how can I fix it the next time.
On the other hand some of the images in product pages are small and, I thought may be it is good idea to regenerate thumbnails. I would prefer not to mess the images again. What do you think?

Thank.
José

José A González Pertusa 23 Mar 2021, 22:06

Hi Fred,
Now pkinstagram and pkisotope do not work properly.

https://esenciabio.com/es/

Fred 24 Mar 2021, 11:47

1. Instagram
- uninstall and delete current Instagram version
- remove “pkinstagram” folder from “/themes/alysum/modules” - install and configure new module version https://www.dropbox.com/s/lcpyn1hx9iwgiwg/pkinstagram.zip?dl=0 2. Please make sure your Isotope is configured properly.