• Priority: High
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 23.03.21, 09:11
  • Opened by: Marco Arneodo

Ticket #21118 - Instagram module not work...

the instagram module does not work again.


in-wine.png (92.4 KiB)


Fred 23 Mar 2021, 10:39

Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office

Marco Arneodo 23 Mar 2021, 12:17

Login restored

Fred 23 Mar 2021, 12:20

Ok, I see you have previous module version
Do the following
1. Uninstall and delete current Instagram module
2. remove "pkinstagram" folder from the "/themes/alysum/modules/"
3. install and configure the new module version https://www.dropbox.com/s/lcpyn1hx9iwgiwg/pkinstagram.zip?dl=0

Marco Arneodo 08 Apr 2021, 12:59

I installed the new module and correctly configured the procedure explained in the video. But I still don't see the images.


Cattura.JPG (281.6 KiB)
Fred 08 Apr 2021, 13:15

it was a cache issue, now it works

Marco Arneodo 09 Apr 2021, 09:14

Hi, in-wine.com ok.
I did the same procedure on shop.nizza.it, but it doesn't work.


Cattura.JPG (208.8 KiB)
Fred 09 Apr 2021, 09:28

that means you missed something. Please make sure you have removed "pkinstagram" folder from the "/themes/alysum/modules/"

Try to clear prestashop cache

Marco Arneodo 09 Apr 2021, 17:14

Done but it didn't work ...

Fred 09 Apr 2021, 17:24

as I can see you didn't delete the folder "pkinstagram" in /themes/alysum/modules/

Marco Arneodo 09 Apr 2021, 18:24

I cleared it and it works. But now I have this problem, the second photo is displayed below


Cattura.JPG (162.8 KiB)
Fred 09 Apr 2021, 18:39

try following CSS

body .instalist.instagram-feed .ig-indent:nth-child(2),
body .instalist.instagram-feed .ig-indent:nth-child(5) {margin:0 !important}
#pattern .instalist.instagram-feed .ig-indent:first-child {width:20%;position:relative;margin:0}