• Priority: High
  • Status: Closed
  • Theme: Modules
  • Assigned To: Fred
  • Private: No
  • Open Date: 23.03.21, 12:45
  • Opened by: Antonio Vargas
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #21123 - pk_isotope doesn't work properly


pk_isotope module is not filtering products from my categories properly, I have the same products in some filters and others are blank...

thank you


Fred 23 Mar 2021, 17:03

Hi, Antonio.
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office

Antonio Vargas 23 Mar 2021, 18:00

Hi Fred, I already updated my credentials. Try now

Thank you

Fred 24 Mar 2021, 14:27

there is no space for all products, I have extended products number now all products are visible

Antonio Vargas 24 Mar 2021, 17:47

I checked, it doesn't still work.

I find 6 products under "TODOS"(all), ideally would be found only 4 or 8 products in order to fulfil 1 raw or 2 raws in a symmetric way. Under "DESTACADO"(featured products) I only find 2 products, why not 4 and fulfil the raw?. The same case under "OFERTAS" (sales). And concerning "LO ULTIMO" I just find the firsts products that I registered for, not the real last ones.

Fred 25 Mar 2021, 11:47

It works in the next way: Takes from database defined products, then check for duplicates and remove duplicated products and then show clear list, that's why you have less products.
If you want I can disable that option that remove duplicated products

Antonio Vargas 25 Mar 2021, 13:17

Please, disable that option and let's try if it does already work

Fred 25 Mar 2021, 22:32

Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP

Antonio Vargas 26 Mar 2021, 12:39

Hi Fred,

Please, check again because I already updated these credentials yesterday and I verified that everything is ok.

Fred 26 Mar 2021, 16:30

Still unable to connect. Tried FTP/SFTP, secure/insecure

Status:      	Connecting to
Status:      	Connection established, waiting for welcome message...
Status:      	Initializing TLS...
Status:      	Verifying certificate...
Status:      	TLS connection established.
Command:	USER [email protected]
Response: 	331 User [email protected] OK. Password required
Command:	PASS *********************
Response: 	530 Login authentication failed
Error:        	Critical error: Could not connect to server
Antonio Vargas 26 Mar 2021, 19:42

Please, try again. I made some changes and it seems that works now

Fred 27 Mar 2021, 11:22

Ok, done. Please check it out

Antonio Vargas 28 Mar 2021, 18:57

It seems better, at least all raws are fulfilled.

Could you please explain to me the criteria that Alysum use for selecting items and put them in the categories: todos, destacado, or lo Ășltimo?

And why selected items for the first block "productos destacados" are different of "destacados" belonging to pk_isotope?


Fred 29 Mar 2021, 13:03

Isotope module uses default product ordering defined here https://take.ms/E4gEx

The Product List widget has an option to change the ordering that's why you have different result