• Priority: High
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 27.03.21, 10:29
  • Opened by: Arun pala

Ticket #21153 - on moblie products are not loading when click on category


on mobile, products are not loading when click on category.. please find the attachment for error ..

Thank you


pkamp.png (108.6 KiB)


Arun pala 27 Mar 2021, 16:47


Thanks for reply.. i tried to upload a file but not working..
then i tried to line "$dataAccessor = new DataAccessor($mInstance→getDatabase());" but it is not working.. can you please give me solution for specific line..

Thank you

Fred 27 Mar 2021, 22:26

Please enable Debug Mode. I don't have access to your back office to to that myself

Arun pala 28 Mar 2021, 11:22


thank you for reply solved by myself by enabling debug mode...

thank you

Fred 28 Mar 2021, 11:40

You are welcome!

Ziga Polajnar 28 Mar 2021, 22:53


We have the same issue with AMP - front page loads normally but we get 500 error when we try to open categories.
I have tried your solution by uploading the category.php to the module but it doesn't seem to work.

Ziga Polajnar 28 Mar 2021, 23:36

Like i wrote, we have tried this solution - uploading the category.php to the module but it still doesn't seem to work

Fred 28 Mar 2021, 23:39

Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office

Ziga Polajnar 28 Mar 2021, 23:51

The second credentials should be correct (for site https://polenartactical.com/shop/ )

Fred 31 Mar 2021, 00:11

The issue has been fixed. Please test to confirm the change

Ziga Polajnar 31 Mar 2021, 22:16

It works great now. Thank you for your help!

Fred 01 Apr 2021, 10:39

You are welcome!