- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 01.04.21, 11:51
- Opened by: Igor Kes
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #21195 - Order process error
Good morning,
we have a serious issue with order process.
1. order summary is not displaying - after going from cart to order steps, right side where you see order summary is blank (please see photo attached)
2. when going to payment step (3rd step) you cannot choose type of payment (payment methods are not displaying) and therefore you cannot complete the order. JS is not displaying any error but HTML Tag that is responsible for displaying this page is empty and we can only see blank page in this step. (please see second photo attached).
Comments
but as I can see you have customized order page. Have you tried with original one?
Yes, I changed it to original template look but it doesn’t work as well.
try to disable your payment modules to find out which one causes the problem
Hi,
we have troubles with last step in checkout. When we go from step 3 to step 4 we click - go to payment, but nothing happens. When we refresh site it goes automaticly to step 4 ofcheckout.
Can you please help with this solution?
Great!
Hi, is this a misunderstanding? Below the message.
we have troubles with last step in checkout. When we go from step 3 to step 4 we click - go to payment, but nothing happens. When we refresh site it goes automaticly to step 4 ofcheckout.
Can you please help with this solution?
Sorry, I misread the message. I thought the issue was solved.
Trying to find out what’s wrong
I just purchase a product with no problem https://take.ms/LOjeT
Can you please check right now ?
but you have some custom checkout version. There is something wrong with JS.
can you clone your website for development purposes? and make a test with clear alysum theme?