• Priority: High
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 01.04.21, 11:51
  • Opened by: Igor Kes

Ticket #21195 - Order process error

Good morning,
we have a serious issue with order process.

1. order summary is not displaying - after going from cart to order steps, right side where you see order summary is blank (please see photo attached)
2. when going to payment step (3rd step) you cannot choose type of payment (payment methods are not displaying) and therefore you cannot complete the order. JS is not displaying any error but HTML Tag that is responsible for displaying this page is empty and we can only see blank page in this step. (please see second photo attached).

Attachments:

summary.PNG (55 KiB)

Comments

Fred 01 Apr 2021, 12:59

but as I can see you have customized order page. Have you tried with original one?

Igor Kes 01 Apr 2021, 13:02

Yes, I changed it to original template look but it doesn't work as well.

Fred 01 Apr 2021, 13:11

try to disable your payment modules to find out which one causes the problem

Igor Kes 01 Apr 2021, 14:50

Hi,
we have troubles with last step in checkout. When we go from step 3 to step 4 we click - go to payment, but nothing happens. When we refresh site it goes automaticly to step 4 ofcheckout.

Can you please help with this solution?

Fred 01 Apr 2021, 23:23

Great!

Igor Kes 01 Apr 2021, 23:29

Hi, is this a misunderstanding? Below the message.
we have troubles with last step in checkout. When we go from step 3 to step 4 we click - go to payment, but nothing happens. When we refresh site it goes automaticly to step 4 ofcheckout.

Can you please help with this solution?

Fred 02 Apr 2021, 10:57

Sorry, I misread the message. I thought the issue was solved.
Trying to find out what's wrong

Fred 02 Apr 2021, 10:58

I just purchase a product with no problem https://take.ms/LOjeT

Igor Kes 02 Apr 2021, 11:00

Can you please check right now ?

Fred 02 Apr 2021, 11:47

but you have some custom checkout version. There is something wrong with JS.
can you clone your website for development purposes? and make a test with clear alysum theme?