• Priority: High
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 06.04.21, 14:24
  • Opened by: Igor Kes
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #21227 - Size Table

Hi,
we have an issue with module size table.

In BO we have some size table attached to products but in front there is completely different size table displayed. So in BO we linked sizetable A to product, but on front we have sizetable B displayed. When I update product the correct sizetable appears. But we have 1500 products so we dont want to update them all.

Comments

Igor Kes 06 Apr 2021, 15:18

Have a look on attached screens:

Igor Kes 06 Apr 2021, 15:19

See attached screens - in BO we have Engelbert Strauss Spodnie size table attached to product but in FO there is completely different sizetable displayed.

Attachments:

rozm1.PNG (334.4 KiB)
rozmbo.PNG (46.9 KiB)
Fred 07 Apr 2021, 13:18

your website still unavailable for me - https://take.ms/U0X3f

Igor Kes 07 Apr 2021, 13:20

Hi the webiste went from developer's webiste to production.
Please check website:
Site:

BO adress is updated in profile.

Fred 08 Apr 2021, 11:00

Hi.
I have checked out a couple of products and don't see the problem. See the screenshot https://take.ms/mQoyB

Igor Kes 08 Apr 2021, 11:28

Hi,
please check imagethat you sent me it is product "spodnie = trousers" with size table attached in module Spodnie Engelbert Strauss but on front module shows BUTY = SHOES see screenshot attached.

Can you please help it is quite urgent.

Attachments:

Fred 08 Apr 2021, 11:38

Ok, I see now

Fred 08 Apr 2021, 11:45

Please disable Opcache in your server configuration to let me edit .php files

Igor Kes 08 Apr 2021, 12:03

Hi, is it possible to recieve php file as attachement and we will upload them to server. Our shop administrator does not recomend to disable opcache as it is required by prestashop and may cause instability of our shop.

Additionaly he said it is possible to edit php files now without turning this cache off. If you need to clear cache to test changes just let us know.

Igor Kes 08 Apr 2021, 12:44

Hi, is it possible to recieve php file as attachement and we will upload them to server. Our shop administrator does not recomend to disable opcache as it is required by prestashop and may cause instability of our shop.

Additionaly he said it is possible to edit php files now without turning this cache off. If you need to clear cache to test changes just let us know.

Fred 08 Apr 2021, 12:46

But I don't even know a reason of the problem. I have to find a solution first, then I can say you what to do. That's why I need disable Opcache temporary

Igor Kes 08 Apr 2021, 22:07

Ok, OPCACHE is disabled.

Fred 08 Apr 2021, 23:47

ok.
We currently working locally. Strange that no one found this issue earlier

Igor Kes 09 Apr 2021, 07:24

Ok, we are waiting for solution.

Igor Kes 10 Apr 2021, 06:00

Hi is There any progress??

Fred 10 Apr 2021, 11:22

All works fine in our local installation. We are working on your server directly now

Fred 10 Apr 2021, 11:26

I edit the file /public_html/balticbhp.pl/modules/pksizeguide/pksizeguide.php but nothing is changed in the website
Is the path correct?
As I can see thee Opcache is disabled but I'm not able to edit files. Please try yourself

Igor Kes 10 Apr 2021, 18:22

Hi
We edit PHP file with no issues and we are using The same ftp login nad password as yours . Can you send me this file so we can replace it ourselfs. Or code only and our dev will edit file.

Fred 11 Apr 2021, 10:49

There is still a cache issue.
I edit the file /public_html/balticbhp.pl/modules/pksizeguide/pksizeguide.php and have to wait about 5 minutes while the changes will be applied. Could you please check that?

Igor Kes 11 Apr 2021, 11:26

Hi, we have a strong cache optimalization. If you open modules>superspeed module. There is a button clear all cache. You will immediately see all changes. You can use this button with no worries. After you make any changes you can just click this clear all cache button. I am available all Day so in case i will check messeges here

Fred 11 Apr 2021, 12:22

Can I disable it for a while?

Fred 11 Apr 2021, 12:44

I didn't fix anything, but now it display correct size guide https://take.ms/L3UHK

Igor Kes 12 Apr 2021, 08:05

Hi,
ok thank you I will check this for next 2-3 days and will come back with a feedback.

Fred 12 Apr 2021, 10:53

ok

Igor Kes 14 Apr 2021, 07:48

Module works fine. Thanks for help.

Fred 14 Apr 2021, 10:54

You are welcome!