• Closed by: Fred
  • Closed on: 17.04.21, 10:48
  • Reason: Closed
  • Comment: Glad to help!

Ticket #21302 - Unable to load widget. Make sure the module "pk_isotope" is installed and enabled

Hello support team!

One of the modules is not loading or is missing. On my homepage i have this message:

Unable to load widget. Make sure the module “pk_isotope” is installed and enabled

Perhaps this is configuration issue. Let me know what to do with that.

Kind Regards

Attachments:

Comments

Fred 15 Apr 2021, 16:54

Hi, Pawel.
Yes. Just replace that widget with "Isotope" widget which you can find in the widgets list. We will fix that in the next update.

Pawel Mroczkowski 16 Apr 2021, 18:08

Hi Fred

Where do I need to make this change?
Can you provide me a quick instruction?

Thanks!

Fred 16 Apr 2021, 18:31

Here is a screenshot of Isotope widget https://take.ms/FkGfh

Pawel Mroczkowski 16 Apr 2021, 19:00

I opened Layout Builder > Page Builder > [I selected "electronics" layout profile] but I can not find where is the issue in that setup.
Also I can not find any pk_isotope or isotope widget. Perhaps I am looking in wrong place. Let me know where to dig.
Thanks!

Attachments:

Pawel Mroczkowski 16 Apr 2021, 19:06

Hey I found it.

Should I remove PrestaShop Module below revolution slider widget?

Thanks.

Attachments:

Fred 16 Apr 2021, 19:07

Yes, remove Prestashop Module widget and add a new one where select Isotope widget
We current;y working on update to fix this misconfiguration