• Priority: High
  • Status: Waiting on customer   Reopened
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 16.04.21, 14:52
  • Opened by: ana savin

Ticket #21317 - Mail alerts module

Hello , the default Mail Alerts module doesn`t work corectly.
It shoul display an input or a button where customers can subscribe to receive notifications when a product is back in stock.
The problem is that the input doesn`t appear if i have a product with combinations and only one combination is out of stock.
My product page is create from layouts builder and i guess that the module should be widget to work properly.

Can you help me with this problem?


Fred 17 Apr 2021, 10:43

Hi, ana savin.
Could you please give me a link to a page where I can see the issue?

ana savin 26 Apr 2021, 11:49

This is a combination without stock https://www.savinskin.com/makeup/ilia-beauty/super-serum-skin-tint-spf30#/345-color-jardin_st165 It should appear the button to subscribe for notification when the combination is back in stock

Fred 26 Apr 2021, 14:18

Have you tried to reset thee Mail Alerts module?
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP

ana savin 27 Apr 2021, 14:55

I`ve updated the credentials. No i did not try to reset the module

Fred 27 Apr 2021, 16:42

Please try to reset it first. Let me know the result

ana savin 10 May 2021, 08:33

I`ve reseted the module on the dev copy of the site. It is still not working.

Fred 10 May 2021, 12:35

Unable to connect to your server through FTP

Status:      	Resolving address of savinskin.com
Status:      	Connecting to
Error:        	Connection timed out after 20 seconds of inactivity
ana savin 12 May 2021, 11:03

Why the ticket is closed? You need to give me your IP and i`ll provide you access.

Fred 12 May 2021, 11:03

I'm sorry. I can't understand how the ticket was closed. I have re-opened it

Fred 12 May 2021, 11:04

ana savin 12 May 2021, 16:19

You can try connect now. I`ve also changed the credentials, please check them first.. Thank you.

Fred 12 May 2021, 19:31

Yes, I have access now.
I have checkout out and don't see the any problems with that.
The module is enabled and hooked into the displayProductAdditionalInfo https://take.ms/w4SbB

The product is not available for me anymore https://www.savinskin.com/makeup/ilia-beauty/super-serum-skin-tint-spf30#/345-color-jardin_st165 and I can't check it out.

I also found out you are using third-party cache module, maybe it causes the issue, try to disable it for a test

ana savin 13 May 2021, 14:38

The cache module is disabled.
For this particular color https://www.savinskin.com/brand/ilia-beauty/super-serum-skin-tint-spf30#/342-color-honopu_st145 should appear the input to subscribe for back in stock notifications.

Fred 14 May 2021, 14:05

I have removed following condition from the module

0 < $params['product']->quantity

and it started to work - https://take.ms/Bozp0

That means there is no problem with the theme. Please check out your product configuuration