• Priority: High
  • Status: Closed
  • Theme: Modules
  • Assigned To: Fred
  • Private: No
  • Open Date: 28.04.21, 18:27
  • Opened by: Pablo Garcia
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #21403 - pk menu looks for a hook that does not exist

I bought your venedor template but when installing it it generates an error that leaves the site down, apparently the pk_menu module cannot find the hook it needs to work. Attachment screenshot.

the only way I can make my site not stop working is commenting the module in the prestashop module folder.

I need you please help me to fix this scheduling problem urgently.

Stay tuned to your comments. Thank you

Attachments:

Comments

Fred 28 Apr 2021, 18:28

Hi, Pablo.

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and Server through FTP

Pablo Garcia 28 Apr 2021, 23:41

done. the data is already in the user info

Fred 29 Apr 2021, 10:19

I have reinstalled the menu, now it works

Pablo Garcia 30 Apr 2021, 03:44

I have a new problem. The search bar does not work

Fred 30 Apr 2021, 18:19

The issue has been fixed. Please test to confirm the change

Pablo Garcia 30 Apr 2021, 23:11

Very nice, Thank you very much. The problem has been Fixed.

Pablo Garcia 30 Apr 2021, 23:15

I have another problem, now I cannot enter the backend of my site.

Attachments:

eror.png (67 KiB)
Fred 01 May 2021, 10:17

As I can see your database is down or credentials to connect to database are wrong. That is not related to the theme

Pablo Garcia 01 May 2021, 19:07

I have another problem, now I cannot enter the backend of my site.

Attachments:

eror.png (67 KiB)
Pablo Garcia 01 May 2021, 19:08

Thank you very much

Pablo Garcia 01 May 2021, 21:24

Hello
I have a new problem related to the topic, which I had not seen.

In the version, nothing of the content of the site appears at all

Pablo Garcia 01 May 2021, 21:27

Hello
I have a new problem related to the topic, which I had not seen.

nothing of the content of the current site is visible in the mobile view. That could be happening ?

Fred 01 May 2021, 22:06

I suppose you have enabled AMP module - https://alysum5.promokit.eu/promokit/documentation/amp/

Please make sure you have default (with yellow star) layout in the Page Builder → AMP Page builder
Another solution is to disable AMP module

Pablo Garcia 02 May 2021, 07:33

I have had a lot of problems with this template. When clicking on any product from the mobile I get the following error: (See attachment)

Fred 02 May 2021, 08:25

Sorry about that.
The issue has been fixed. Please test to confirm the change

Pablo Garcia 02 May 2021, 09:08

solucionado. cuál era el problema?

Fred 02 May 2021, 14:04

Amp module is updated to the latest version

Pablo Garcia 03 May 2021, 00:44

I found another error in the template, when trying to add a product to the cart in the mobile version, the following message appears: (See attachment)

Attachments:

Pablo Garcia 03 May 2021, 05:23

On the other hand.

When trying to choose an item from the submenu, the options are closed without allowing me to choose them (See attached.)

Attachments:

Screenshot_3.png (140.9 KiB)
Fred 03 May 2021, 09:58

1. Please give me a link to a product I can test out
2. The issue has been fixed. Please test to confirm the change