- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 05.05.21, 13:38
- Opened by: Variedades Auto
- Closed by: Anonymous Submitter
- Closed on:
- Reason:
Ticket #21459 - Cart empty after lougout
Hello I noticed a problem, when I logoff and when I log again my cart is empty even if I add products on him. (I have the re-display cart option of prestashop active)
I tested with default theme with the re-display on and it works, I installed the theme and this function seems to dissapear. Can you help me please?
Thanks in advance.
Comments
Hi, Variedades Auto.
Go to Shop Parameters → Customer settings and enable and option to display cart.
Only one notice. If you are using AMP module, it doesn’t support that option
If you talking about re-display cart its already on. Screen on attach.
Attachments:
Cart.PNG(42.6 KiB)Any solution?
I can’t add any product to cart. Something wrong with your shop configuration.
Could you please give me a link to a product that I can add to cart?
Any solution?
You can because there are customer profiles. Try this product https://www.cosbrand.pt/Bioage/index.php?id_product=13&rewrite=vino-therapy-creme-de-massagem&controller=product its open for all clients.
Use this test account: profissionaltop@mks.pt Pass: 123456
This account have all, do the test add a product to cart and then logout. When you login the cart is empty. This not happen in default theme.
Hello we tried on another installation with Ecolife theme and it works. Did you find the solution? It’s urgent for us.
Thanks in advance.
We keep working on that…
Your front page is down. I see the error caused by “productsubstitutes” module https://take.ms/mDZVxZ
Hello we tried on another installation with Ecolife theme and it works. Did you find the solution? It’s urgent for us.
Thanks in advance.
I know trying to solve that.
ok. let me know once it will be fixed
Its fixed. You can use it now.
We are working on a solution… There is no fast fix, unfortunately
Ok thanks we will wait.
Thank you. Keep working on that. Not easy problem
Ok thanks we will wait.
Spent whole day today, and yesterday. Still no result. Continue to work tomorrow
Not solved
I’m sorry. Can’t understand how the ticket was closed. I have re-opened it.
Hello, so any new about this?
Unfortunately no.
We have worked on that whole last week with no result. Very complicated issue.
Keep working on that right now
Ok, hope you can solve it.
One more day with no result.
We currently very close to release new theme version with major changes, and there is seem no such problem.
We will check it out once more tomorrow to make sure in that
Ok thanks because its a big problem for us.
Hello, any new?
Sorry for the delay.
Unfortunately the problem still appears even in the new theme version.
We spent so much time on that but still can’t find a solution.
The issue is somewhere in database. Because even if I switch to Classic theme the problem stil appears
Yes i noticed that with a fresh install and with the default theme works, but when i install your theme stops working.
Hello any new about this?
Still not yet, really sorry. We are digging as deep as possible into the prestashop core.
Meanwhile, I have found out information on the internet about the same problem with other themes as well, but no solution
Ya i saw some posts about this, cant understand from where is the problem. Why some themes work and others dont.
We also looking an answer to that question
I’m the first one? Asking you for help because of this?
Yes, you are the first one
Thats strange :S
I’m the first one? Asking you for help because of this?
I’m the first one? Asking you for help because of this?
I’m the first one? Asking you for help because of this?
I’m the first one? Asking you for help because of this?
I’m the first one? Asking you for help because of this?
Hello, any new?
Still can’t find a solution, sorry.
Last week we worked out on theme’s update. Now we have more time. We will continue to work on that tomorrow
Ok hope you can find the solution soon. And thanks for the effort.
I noticed something too, maybe the bug is the same. Since he dont share the cart between our multishops.
I updated the theme and now im getting this error….
Attachments:
Erro.PNG(96.7 KiB)The problem presist even with the update.
Now when I log off the cart still there and my account too. The login in portuguese is Entrar, but dont work and the login page only appear in my account in portuguese is A minha conta. See the screenshot.
Attachments:
erro_2.PNG(1.3 MiB)Seem that the login link is broken…
Which store I have to use? https://take.ms/Kg6vq
Hello, Bioage is the must complete but all will be used.
Hello, any ideia why this is appearing on the footer?
Attachments:
Footer.PNG(275.5 KiB)Where I can see that?
I see normal footer in your website https://take.ms/2EKWj
It´s Solved. Thanks, about the menu the login and my account have you checked that?
“Now when I log off the cart still there and my account too. The login in portuguese is Entrar, but dont work and the login page only appear in my account in portuguese is A minha conta. See the screenshot.” This Problem here
Maybe you have some cache module or server cache application.
We never seen such problems before
Im having this error since the update…
Attachments:
Error.PNG(171.5 KiB)I dont have any cache module or server application :S
Cant do anything now with this error :S
Trying to find out what’s wrong…
I have installed new Elementor module which is necessary for the new theme version.
You can keep using Page builder, but Elementor is much faster and powerful
I dont have any cache module or server application :S
Hello nice seems that solved some bugs :D and thanks. About the cart goes empty any new?
We are keep trying to find a solution. We are digging into the prestashop core file to find necessary condition
How i add the wishlist to top bar? and how to active it on products?
I have it active but wont appear on top bar…
Attachments:
wish.PNG(42.8 KiB)Something is wrong my home page is blank and cant edit it with the elementor…
Attachments:
Home.PNG(94.3 KiB)I don’t see any problems.
The home page works fine for me
Elementor module as well - https://take.ms/fwOs9p
I think the elementor replaced the other template :S
Home page only have menu and footer
you are on the footer
I see it like this https://take.ms/1tlub
Its this store https://www.cosbrand.pt/Bioage/index.php
Its empty…
He is not assuming what is in the older page builder
and i need the wishlist on top bar please.
this page is fixed https://www.cosbrand.pt/Bioage/index.php
Can you put the wishlist cause i cant find it
Hello is it possible to put the wishlist on top bar?
The wishlist only work for logged users?
1. Use header builder widget
2. Yes it works for logged in users
I treid but wishlist is not there, i know what im asking is only work for logged users?
I really need this feature :S
Wishlist was removed from the latest Alysum version 7.0. See the changelog http://alysum5.promokit.eu/promokit/alysum-changelog.html
no way to recover it?
We have a situation that depends of the wishlist :S, do you know when it will be back to the theme?
I just added wishlist option for you
Thanks :D
You are welcome!
Now we only have the cart issue and everything will be fine :D
Yes, I know.
Keep trying to figure out what’s wrong
Do you think something like that could work? https://addons.prestashop.com/pt/ferramentas-administracao/19233-share-cart-customer-in-multistore-cross-domain.html
I have no idea. We are not able to test out paid modules
Hello any new about the cart? And on question is there any tool to change the way the faceted search appear in mobile? Thanks
Unfortunately still no any success with that.
You can change the view with Custom CSS
Not solved
+1
And I am hooking up to the error of the motive. After a new visit to the website, the costumer does not display the products. Adding a new product to the cost causes the previous products to be displayed. I see the bug was reported in May. Has the problem been resolved?