• Priority: High
  • Status: Waiting on customer   Reopened
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 05.05.21, 13:38
  • Opened by: Variedades Auto

Ticket #21459 - Cart empty after lougout

Hello I noticed a problem, when I logoff and when I log again my cart is empty even if I add products on him. (I have the re-display cart option of prestashop active)
I tested with default theme with the re-display on and it works, I installed the theme and this function seems to dissapear. Can you help me please?

Thanks in advance.

Comments

Fred 05 May 2021, 15:22

Hi, Variedades Auto.
Go to Shop Parameters → Customer settings and enable and option to display cart.
Only one notice. If you are using AMP module, it doesn't support that option

Variedades Auto 05 May 2021, 16:28

If you talking about re-display cart its already on. Screen on attach.

Attachments:

Cart.PNG (42.6 KiB)
Variedades Auto 06 May 2021, 10:06

Any solution?

Fred 06 May 2021, 11:21

I can't add any product to cart. Something wrong with your shop configuration.
Could you please give me a link to a product that I can add to cart?

Variedades Auto 06 May 2021, 12:35

Any solution?

Variedades Auto 06 May 2021, 12:37

You can because there are customer profiles. Try this product https://www.cosbrand.pt/Bioage/index.php?id_product=13&rewrite=vino-therapy-creme-de-massagem&controller=product its open for all clients.

Variedades Auto 06 May 2021, 12:46

Use this test account: profissionaltop@mks.pt Pass: 123456

Variedades Auto 06 May 2021, 12:47

This account have all, do the test add a product to cart and then logout. When you login the cart is empty. This not happen in default theme.

Variedades Auto 07 May 2021, 11:28

Hello we tried on another installation with Ecolife theme and it works. Did you find the solution? It's urgent for us.

Thanks in advance.

Fred 07 May 2021, 11:29

We keep working on that...

Fred 07 May 2021, 11:40

Your front page is down. I see the error caused by "productsubstitutes" module https://take.ms/mDZVxZ

Variedades Auto 07 May 2021, 12:12

Hello we tried on another installation with Ecolife theme and it works. Did you find the solution? It's urgent for us.

Thanks in advance.

Variedades Auto 07 May 2021, 12:12

I know trying to solve that.

Fred 07 May 2021, 12:13

ok. let me know once it will be fixed

Variedades Auto 07 May 2021, 15:13

Its fixed. You can use it now.

Fred 08 May 2021, 13:00

We are working on a solution...
There is no fast fix, unfortunately

Variedades Auto 10 May 2021, 12:14

Ok thanks we will wait.

Fred 10 May 2021, 12:15

Thank you. Keep working on that. Not easy problem

Variedades Auto 10 May 2021, 15:41

Ok thanks we will wait.

Fred 10 May 2021, 19:30

Spent whole day today, and yesterday. Still no result. Continue to work tomorrow

Variedades Auto 12 May 2021, 11:01

Not solved

Fred 12 May 2021, 11:01

I'm sorry. Can't understand how the ticket was closed. I have re-opened it.

Variedades Auto 17 May 2021, 10:22

Hello, so any new about this?

Fred 17 May 2021, 10:28

Unfortunately no.
We have worked on that whole last week with no result. Very complicated issue.
Keep working on that right now

Variedades Auto 17 May 2021, 10:33

Ok, hope you can solve it.

Fred 17 May 2021, 20:23

One more day with no result.
We currently very close to release new theme version with major changes, and there is seem no such problem.
We will check it out once more tomorrow to make sure in that

Variedades Auto 18 May 2021, 10:17

Ok thanks because its a big problem for us.

Variedades Auto 20 May 2021, 13:05

Hello, any new?

Fred 20 May 2021, 14:51

Sorry for the delay.
Unfortunately the problem still appears even in the new theme version.
We spent so much time on that but still can't find a solution.
The issue is somewhere in database. Because even if I switch to Classic theme the problem stil appears

Variedades Auto 20 May 2021, 17:50

Yes i noticed that with a fresh install and with the default theme works, but when i install your theme stops working.

Variedades Auto 24 May 2021, 17:07

Hello any new about this?

Fred 24 May 2021, 17:10

Still not yet, really sorry. We are digging as deep as possible into the prestashop core.
Meanwhile, I have found out information on the internet about the same problem with other themes as well, but no solution

Variedades Auto 24 May 2021, 17:25

Ya i saw some posts about this, cant understand from where is the problem. Why some themes work and others dont.

Fred 24 May 2021, 17:27

We also looking an answer to that question

Variedades Auto 24 May 2021, 17:44

I'm the first one? Asking you for help because of this?

Fred 24 May 2021, 17:44

Yes, you are the first one

Variedades Auto 24 May 2021, 17:47

Thats strange :S

Variedades Auto 25 May 2021, 15:04

I'm the first one? Asking you for help because of this?

Variedades Auto 26 May 2021, 10:14

I'm the first one? Asking you for help because of this?

Variedades Auto 27 May 2021, 10:15

I'm the first one? Asking you for help because of this?

Variedades Auto 27 May 2021, 19:20

I'm the first one? Asking you for help because of this?

Variedades Auto 28 May 2021, 10:20

I'm the first one? Asking you for help because of this?

Variedades Auto 07 Jun 2021, 10:46

Hello, any new?

Fred 07 Jun 2021, 18:05

Still can't find a solution, sorry.
Last week we worked out on theme's update. Now we have more time. We will continue to work on that tomorrow

Variedades Auto 09 Jun 2021, 15:20

Ok hope you can find the solution soon. And thanks for the effort.

Variedades Auto 09 Jun 2021, 18:30

I noticed something too, maybe the bug is the same. Since he dont share the cart between our multishops.

Variedades Auto 09 Jun 2021, 18:43

I updated the theme and now im getting this error....

Attachments:

Erro.PNG (96.7 KiB)
Variedades Auto 09 Jun 2021, 18:47

The problem presist even with the update.

Variedades Auto 09 Jun 2021, 18:53

Now when I log off the cart still there and my account too. The login in portuguese is Entrar, but dont work and the login page only appear in my account in portuguese is A minha conta. See the screenshot.

Attachments:

erro_2.PNG (1.3 MiB)
Variedades Auto 09 Jun 2021, 19:10

Seem that the login link is broken...

Fred 09 Jun 2021, 19:53

Which store I have to use? https://take.ms/Kg6vq