I restored the previous version of the site and everything is fine. Tell me, what could this problem be connected with? And yet I can not update the theme, it also gives an error
Do you have the opportunity to look? I need to update the presta, because the Facebook pixel module is not installed. And I need it for my store on Facebook and Instagram
Hi, Sophia. I can’t understand the problem you have. As I can see the template is working fine. As for the Facebook Pixel module, you have to install it. As for the Instagram module, you have to add it to your home page
yes, everything is working fine now, because I made a backup. but I need to update presta shop to the latest version. I can’t do this because the theme doesn’t turn back on.
here’s what I was told on the hosting . We use [Site Isolation](https://beget.com/insulation), so the standard 700 rights are sufficient both from the point of view of performance and from the point of view of security. I don’t think it’s because of your rights.
skulakova@flareon:~/amberheart.ru/public_html [0] $ sed -n 15998,16005p strace.log
13:06:18.612960 sendto(3, "K\0\0\0\3SELECT `id_module` FROM `ps_module` WHERE `name` = \"pkproducttabs\" LIMIT 1", 79, MSG_DONTWAIT, NULL, 0) = 79
13:06:18.612998 poll([{fd=3, events=POLLIN|POLLERR|POLLHUP}], 1, 1471228928) = 1 ([{fd=3, revents=POLLIN}])
13:06:18.613061 recvfrom(3, "\1\0\0\1\1I\0\0\2\3def\17skulakova_prsh2\tps_module\tps_module\tid_module\tid_module\f?\0\n\0\0\0\3#B\0\0\0\5\0\0\3\376\0\0\2\0\5\0\0\4\376\0\0\2\0", 5306, MSG_DONTWAIT, NULL, NULL) = 100
13:06:18.613213 stat("pkproducttabs", 0x7ffc8ecc3b40) = -1 ENOENT (No such file or directory)
13:06:18.613281 sendto(3, "K\0\0\0\3SELECT `id_module` FROM `ps_module` WHERE `name` = \"pkproducttabs\" LIMIT 1", 79, MSG_DONTWAIT, NULL, 0) = 79
13:06:18.613320 poll([{fd=3, events=POLLIN|POLLERR|POLLHUP}], 1, 1471228928) = 1 ([{fd=3, revents=POLLIN}])
13:06:18.613386 recvfrom(3, "\1\0\0\1\1I\0\0\2\3def\17skulakova_prsh2\tps_module\tps_module\tid_module\tid_module\f?\0\n\0\0\0\3#B\0\0\0\5\0\0\3\376\0\0\2\0\5\0\0\4\376\0\0\2\0", 5206, MSG_DONTWAIT, NULL, NULL) = 100
13:06:18.613437 access("/home/s/skulakova/amberheart.ru/public_html/modules/pkproducttabs/pkproducttabs.php", F_OK) = -1 ENOENT (No such file or directory)
skulakova@flareon:~/amberheart.ru/public_html [0] $
He also said that he did not see the module indicated by the error:
skulakova_prsh2@flareon.beget.ru[skulakova_prsh2]> SELECT `id_module` FROM `ps_module` WHERE `name` = "pkproducttabs";
Empty set (0,00 sec)
skulakova_prsh2@flareon.beget.ru[skulakova_prsh2]>
skulakova@flareon:~/amberheart.ru/public_html [0] $ stat /home/s/skulakova/amberheart.ru/public_html/modules/pkproducttabs/pkproducttabs.php
stat: cannot stat '/home/s/skulakova/amberheart.ru/public_html/modules/pkproducttabs/pkproducttabs.php': No such file or directory
skulakova@flareon:~/amberheart.ru/public_html [1] $
And asked to ask: Check with the support, Template, regarding the compatibility of the Template with the current version of the CMS Installation.
Do you use any additional cache module or a service? I edit the file /public_html/modules/pspagebuilder/views/templates/front/widgets/widget_gallery.tpl but nothing is changed in the front page
Is the credentials to connect to your FTP are correct?
Yes, I use Memcached on the hosting. Software that implements in-memory data caching service based on the hash table paradigm. In the case of starting the Memcached service, this will be your private service accessible only to you. FTP accesses seem to be correct
yes I understand that you have wasted a lot of time. But I need to install a new facebook module, and it is installed only on the latest version of the page. If everything is in order on your part, I will try to solve the problem on the hosting side. thanks for the support
I edit the file /public_html/modules/pspagebuilder/views/templates/front/widgets/widget_gallery.tpl but nothing is changed in the front page
Please, you can tell me what changes you made so that I can retell the hosting technical support, and they reproduce them from their side in order to check the problem
Backup. Maybe you can help me install the new fb modulehttps://addons.prestashop.com/ru/products-social-networks/50291-prestashop-facebook. In order not to update the topic. I do not understand what kind of error he gives me
I spent almost one hour to try to find a solution, but no success. The problem you have is definitely not related to the theme. Our support doesn’t cover such problems, sorry
hello, I asked the webmaster to see what the problem might be, he says that one of the theme modules conflicts with the facebook module, and for the same reason, the theme is not installed in the new version of prestashop. He said that there was a theme update for my version 1.7.7.0 and it was better to install it. But I can’t, an error occurs, can you please update my topic so that we can continue to look for the problem and try to install the fb module
1. I have installed the Facebook module to our local server and demo with no problems or conflicts 2. I have updated the theme to the latest version - https://take.ms/34xBX But there is no major changes, so I’m not sure that will help
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Comments
I restored the previous version of the site and everything is fine. Tell me, what could this problem be connected with? And yet I can not update the theme, it also gives an error
I have no idea what was wrong. I need to see the problem to try to figure out whats’s wrong.
Do you have the opportunity to look? I need to update the presta, because the Facebook pixel module is not installed. And I need it for my store on Facebook and Instagram
Hi, Sophia.
I can’t understand the problem you have. As I can see the template is working fine.
As for the Facebook Pixel module, you have to install it.
As for the Instagram module, you have to add it to your home page
yes, everything is working fine now, because I made a backup. but I need to update presta shop to the latest version. I can’t do this because the theme doesn’t turn back on.
I’ll be offline tomorrow, but on Wednesday I can try to help you.
It would be great if you could help me. thank you, I’ll be waiting
Sorry, the ticket was closed by mistake.
We are working on a solution
Please try to update your prestashop once more, and I’ll fix the problem
It would be great if you could help me. thank you, I’ll be waiting
Ok I will update now and write to you
I have updated. The topic is not put back
ok
Let me check…
of course i am waiting
as I can see you have wrong files and folders permissions
What does it mean, how to fix it
that is not related to the theme or prestashop configuration.
Please ask your hosting support to help you
ок. Thank you, I already wrote to them
ok.
What actions do we need to do in the admin panel to see the error you are describing? Please describe step by step.
just go to your server via FTP and see the CHMOD of any file or a folder
Thank you
No problem
here’s what I was told on the hosting .
We use [Site Isolation](https://beget.com/insulation), so the standard 700 rights are sufficient both from the point of view of performance and from the point of view of security. I don’t think it’s because of your rights.
Ok, ask them the following.
There is an error
The file “_partials/heading.tpl” is available in the directory “/public_html/themes/alysum/templates/_partials” why it’s unable to load?
that’s what they answered me.
Permissions can be changed via chmod
Changed:
To your question, he answered the following: As I see, there is such a file on the server now:
He also said that he did not see the module indicated by the error:
And asked to ask: Check with the support, Template, regarding the compatibility of the Template with the current version of the CMS Installation.
Do you use any additional cache module or a service?
I edit the file /public_html/modules/pspagebuilder/views/templates/front/widgets/widget_gallery.tpl but nothing is changed in the front page
Is the credentials to connect to your FTP are correct?
Yes, I use Memcached on the hosting.
Software that implements in-memory data caching service based on the hash table paradigm. In the case of starting the Memcached service, this will be your private service accessible only to you. FTP accesses seem to be correct
please try to clear the cache.
As I can see all theme and modules files are correct, so the problem is definitely on server side
I have now disabled this cache program. Check, please
Hi, Sophia.
We spent too much time on that with no result.
Could you please restore a backup?
yes I understand that you have wasted a lot of time. But I need to install a new facebook module, and it is installed only on the latest version of the page. If everything is in order on your part, I will try to solve the problem on the hosting side. thanks for the support
Please, you can tell me what changes you made so that I can retell the hosting technical support, and they reproduce them from their side in order to check the problem
I already added changes into that file, but the problem is global and I currently can’t find the solution
This was written to me on the hosting, but I still can’t put the topic. What does it mean
However, as I understand it, your template is now being rendered:
I 1 added:
As I can see the website is working now.
Did you find a solution? or restored a backup?
Backup. Maybe you can help me install the new fb modulehttps://addons.prestashop.com/ru/products-social-networks/50291-prestashop-facebook.
In order not to update the topic. I do not understand what kind of error he gives me
I spent almost one hour to try to find a solution, but no success.
The problem you have is definitely not related to the theme. Our support doesn’t cover such problems, sorry
hello, I asked the webmaster to see what the problem might be, he says that one of the theme modules conflicts with the facebook module, and for the same reason, the theme is not installed in the new version of prestashop. He said that there was a theme update for my version 1.7.7.0 and it was better to install it. But I can’t, an error occurs, can you please update my topic so that we can continue to look for the problem and try to install the fb module
1. I have installed the Facebook module to our local server and demo with no problems or conflicts
2. I have updated the theme to the latest version - https://take.ms/34xBX But there is no major changes, so I’m not sure that will help