- Priority: 0
- Status: Closed
- Theme: Venedor
-
Assigned To:
Fred
- Private: No
- Open Date: 11.05.21, 10:35
- Opened by: CHIANCHE WEB SRL CHIANCHE WEB SRL
- Closed by: Fred
- Closed on: 18.05.21, 12:04
- Reason: Closed
- Comment: Glad to help!
Ticket #21486 - Header builder seems doesn't work
In my website kmiscout.shop seems that the theme is not reading from header builder.
Every mod I made in header builder is not visibile on front-end.
I notice one thing that you can see in attachment.
Comments
As I can see the theme is not fully updated.
Despite you have updated Theme Settings module theme files are not updated.
How did you perform the update?
I updated “Theme settings” from Module Catalog.
Then I inserted the license and click on “Check for Updates”… but the update is not working.
In the meanwhile I just opened a ticket for other issues and I don’t know if the support made something to get it work.
The last one comment for the ticket was for header problems
Attachments:
Immagine 2021-05-11 230927.png(14 KiB)Can I update your theme manually?
I’m gonna lose all my mods and settings?
If not you can proceed… carefully :)
Look, you have updated the module, but not the theme. It will not work correctly in this way. I have to upload the latest theme version to your store. Of course every file will be overwrited with original copy
Ok but all my presets? or other changes?
All my changes are stored in database or in files?
Only files ill be updated. The database will not be touched.
But before the action, please make full website backup
Ok! I’ve just made a full backup.
You can proceed!
Let’s hope for the best.
Let me know when you’re done!
Thank you
Sorry for the delay, a lot of tickets today. I’ll let you know, don’t worry
The theme has been updated, please check it out
The old version is located in the “/themes/venedor-old” folder
Thank you so much, now header works fine.
Take a look to console errors. There is something wrong with cookies javascript and the popup now is not working
The issue has been fixed. Please test to confirm the change
Ok, that’s ok.
I’ve had to add PT Sans in my child theme because suddenly theme was rendering without it.
Could you fix this?
Just select “PT Sans” for any element in the Theme Settings, and it will be loaded automatically
It was already so but the front end doesn’t renderize with that font. Please check!
I just added that font manually - https://take.ms/yXXBH
Ok, thank you…
As a neverending story… image carousel widget doesn’t work… look at the homepage, in the bottom just after the newsletter subscription; in the page builder it is supposed to be an images gallery
That’s because of config of your child theme, I have updated it, now the carousel works
Ok, thank you.
In the carousel if I put custom links separated with Enter, it doesn’t work..
Could you please check on this?
Try to add links separated by commas
Ok. Thanks. You can close this huge ticket.
Many thanks.
You are welcome!