• Closed by: Fred
  • Closed on: 18.05.21, 12:04
  • Reason: Closed
  • Comment: Glad to help!

Ticket #21486 - Header builder seems doesn't work

In my website kmiscout.shop seems that the theme is not reading from header builder.
Every mod I made in header builder is not visibile on front-end.
I notice one thing that you can see in attachment.

Attachments:

header builder.png (102.3 KiB)

Comments

Fred 11 May 2021, 22:17

As I can see the theme is not fully updated.
Despite you have updated Theme Settings module theme files are not updated.
How did you perform the update?

CHIANCHE WEB SRL CHIANCHE WEB SRL 11 May 2021, 23:12

I updated “Theme settings” from Module Catalog.
Then I inserted the license and click on “Check for Updates”… but the update is not working.
In the meanwhile I just opened a ticket for other issues and I don’t know if the support made something to get it work.
The last one comment for the ticket was for header problems

Attachments:

Immagine 2021-05-11 230927.png (14 KiB)
Fred 12 May 2021, 11:09

Can I update your theme manually?

CHIANCHE WEB SRL CHIANCHE WEB SRL 12 May 2021, 14:01

I’m gonna lose all my mods and settings?
If not you can proceed… carefully :)

Fred 12 May 2021, 15:10

Look, you have updated the module, but not the theme. It will not work correctly in this way. I have to upload the latest theme version to your store. Of course every file will be overwrited with original copy

CHIANCHE WEB SRL CHIANCHE WEB SRL 12 May 2021, 18:08

Ok but all my presets? or other changes?

CHIANCHE WEB SRL CHIANCHE WEB SRL 12 May 2021, 18:20

All my changes are stored in database or in files?

Fred 12 May 2021, 19:14

Only files ill be updated. The database will not be touched.
But before the action, please make full website backup

CHIANCHE WEB SRL CHIANCHE WEB SRL 13 May 2021, 11:48

Ok! I’ve just made a full backup.
You can proceed!
Let’s hope for the best.

CHIANCHE WEB SRL CHIANCHE WEB SRL 13 May 2021, 17:42

Let me know when you’re done!
Thank you

Fred 13 May 2021, 17:43

Sorry for the delay, a lot of tickets today. I’ll let you know, don’t worry

Fred 14 May 2021, 12:28

The theme has been updated, please check it out
The old version is located in the “/themes/venedor-old” folder

CHIANCHE WEB SRL CHIANCHE WEB SRL 14 May 2021, 19:54

Thank you so much, now header works fine.

CHIANCHE WEB SRL CHIANCHE WEB SRL 14 May 2021, 20:13

Take a look to console errors. There is something wrong with cookies javascript and the popup now is not working

Fred 15 May 2021, 13:23

The issue has been fixed. Please test to confirm the change

CHIANCHE WEB SRL CHIANCHE WEB SRL 15 May 2021, 15:30

Ok, that’s ok.
I’ve had to add PT Sans in my child theme because suddenly theme was rendering without it.

Could you fix this?

Fred 16 May 2021, 10:33

Just select “PT Sans” for any element in the Theme Settings, and it will be loaded automatically

CHIANCHE WEB SRL CHIANCHE WEB SRL 17 May 2021, 08:37

It was already so but the front end doesn’t renderize with that font. Please check!

Fred 17 May 2021, 09:41

I just added that font manually - https://take.ms/yXXBH

CHIANCHE WEB SRL CHIANCHE WEB SRL 17 May 2021, 09:46

Ok, thank you…
As a neverending story… image carousel widget doesn’t work… look at the homepage, in the bottom just after the newsletter subscription; in the page builder it is supposed to be an images gallery

Fred 17 May 2021, 10:15

That’s because of config of your child theme, I have updated it, now the carousel works

CHIANCHE WEB SRL CHIANCHE WEB SRL 17 May 2021, 18:59

Ok, thank you.
In the carousel if I put custom links separated with Enter, it doesn’t work..
Could you please check on this?

Fred 18 May 2021, 11:05

Try to add links separated by commas

CHIANCHE WEB SRL CHIANCHE WEB SRL 18 May 2021, 12:04

Ok. Thanks. You can close this huge ticket.
Many thanks.

Fred 18 May 2021, 12:04

You are welcome!