- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 12.05.21, 15:14
- Opened by: Arun pala
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #21499 - page builder page layout mess
Hi,
theme was successfully upgraded .. but when i am trying to edit layout there is nothing on that page.. means full layout is mess.. Please find the attachment for this ..
please solve this .. this is very urgent
Thanks with regards
Comments
Hi, Arun pala.
I don’t have access to your server through FTP.
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile
I need FTP access but not cPanel
Hi,
i updated ftp details as well as backoffice details.. Please check and let me know..
Thanks with regards
The issue has been fixed. Please test to confirm the change
Hi, Thank you for updation.. Page builder is working now.. another issue i am facing is:-
1)unable to open mobile version on desktop.. i want to open mobile version so i can solve css issues..
2)There is upgrade option is showing in backadmin for AMP Module but i am unable to upgrade the module.. Please find attachment as a reference..
Please solve these issue as i want to live my updated site..
Thank you…
Attachments:
amp_unable-to_upgrade.png(145.4 KiB)1. Go to AMP settings and disable this option https://take.ms/e0iC9
2. just uninstall AMP module 1.1.2. You already have the latest version enabled - https://take.ms/npBXj
Hi, Thanks for reply.. amp is working now .. but now i am doing updation on live site..i checked twice but there is no latest version of AMP there.. and i am unable to upgrade amp..
Please find the attachment for reference..
i update live site details .. Please check and let me know.. it is very urgent a it is live site.. please update me ASAP.
Thank you
Attachments:
pkamp.png(151.1 KiB)Hi, i tried to upload pkamp from my updated website and it is working..
Thank you
Great! You are welcome