• Priority: High
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 12.05.21, 15:14
  • Opened by: Arun pala

Ticket #21499 - page builder page layout mess


theme was successfully upgraded .. but when i am trying to edit layout there is nothing on that page.. means full layout is mess.. Please find the attachment for this ..

please solve this .. this is very urgent

Thanks with regards


pagebuilder.png (117.9 KiB)


Fred 12 May 2021, 19:38

Hi, Arun pala.
I don't have access to your server through FTP.
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile

I need FTP access but not cPanel

Arun pala 13 May 2021, 07:13


i updated ftp details as well as backoffice details.. Please check and let me know..

Thanks with regards

Fred 13 May 2021, 10:44

The issue has been fixed. Please test to confirm the change

Arun pala 14 May 2021, 14:36

Hi, Thank you for updation.. Page builder is working now.. another issue i am facing is:-

1)unable to open mobile version on desktop.. i want to open mobile version so i can solve css issues..
2)There is upgrade option is showing in backadmin for AMP Module but i am unable to upgrade the module.. Please find attachment as a reference..

Please solve these issue as i want to live my updated site..

Thank you...


Fred 15 May 2021, 14:04

1. Go to AMP settings and disable this option https://take.ms/e0iC9

2. just uninstall AMP module 1.1.2. You already have the latest version enabled - https://take.ms/npBXj

Arun pala 18 May 2021, 13:37

Hi, Thanks for reply.. amp is working now .. but now i am doing updation on live site..i checked twice but there is no latest version of AMP there.. and i am unable to upgrade amp..

Please find the attachment for reference..
i update live site details .. Please check and let me know.. it is very urgent a it is live site.. please update me ASAP.

Thank you


pkamp.png (151.1 KiB)
Arun pala 18 May 2021, 14:30

Hi, i tried to upload pkamp from my updated website and it is working..

Thank you

Fred 18 May 2021, 14:30

Great! You are welcome