• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #21513 - Revolution Slider Error

When browsing the store and clicking on some buttons, the message appears: Revolution Slider Error.
I atach an image

What should I do?

Attachments:

revolution-slider-error.jpg (299.1 KiB)

Comments

Fred 14 May 2021, 12:12

How to reproduce the issue?
all works fine for me https://take.ms/GersO

Please test out with disabled Maintenance mode

Araon Ballesteros 14 May 2021, 15:36

Hi Fred, the error no longer appears and I get a new one.
1) You can reproduce it, I enter the store from a guest user, then I enter to see a product and then I click on the logo and I get an infinite loop.
I attach image.
2) Now it takes a long time to load the first page of the store, why?

P.S. Why did you set the IP 31.182.218.247 as the maintenance IP?

Attachments:

eror-when-clic-over-logo.jpg (124.6 KiB)
Araon Ballesteros 14 May 2021, 19:56

Hi again,
The error Revolution Slider Error continues. You can reproduce it when entering the store after you have done a previous navigation or click on the logo.
The error is the same as the one already reported, it is seen at the bottom of the image and I attach image captures
Please check it

Attachments:

revolution-slider-error-2.jpg (114.4 KiB)
Fred 15 May 2021, 13:24

Please test out with disabled Maintenance mode

Araon Ballesteros 17 May 2021, 18:20

Fred, can you check please. There are two times that you tell me to test with disabled Maintenance mode, that’s what I do.
I attach the image again, the use case is, when I enter it does not load, it enters a loop, I have to reload the page and finally it loads the main page.
The same message comes out, what can i do?
Can you solve it or not?

Attachments:

revolution-slider-error-3.jpg (132.5 KiB)
Fred 18 May 2021, 00:02

I have disabled this option - https://take.ms/9AZnVK

Looks like it caused the problem