• Priority: High
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 17.05.21, 13:33
  • Opened by: caravntrader

Ticket #21523 - update v 5.3.2 automatically+manually not working


i can’t update v.5.3.2 to latest.

i tried it automatically and became following error: Update service is temporary unavailable! Please try again later.

Manually update is also not worked for me.



Fred 17 May 2021, 14:55

Hi, caravntrader.
I highly recommend you to wait for the next theme version. It's almost ready and will be available within 7-12 days
When it will be released use manual update option. See the video tutorial in the documentation

caravntrader 28 May 2021, 12:56

Hello Fred, do you have further information about the release date? Regards

Fred 28 May 2021, 16:39

everything is ready on our side. We currently waiting for Elementor developers, they should finish the update soon

caravntrader 31 May 2021, 11:15

what do you mean with soon? Since i tried to update, the mobile version is not working and adding products to cart is also impossible.

Fred 31 May 2021, 11:15

hope in this week

Fred 31 May 2021, 11:16

Don't you have a backup to restore?

caravntrader 31 May 2021, 13:42

Yes a have but since i do some database changes i wouldn't like to roll it back. But i think i have to if the update take more than this week

Fred 31 May 2021, 18:18

I have updated AMP templates manually, now all seem to work

caravntrader 01 Jun 2021, 15:14

Thank you.

all the widgets from AMP homepage are empty, i can do any changes there and SVG icons are also disapear.

how to change the text -developed by promokit.eu- on the amp-footer.

please check the cart issue on amp and desktop both version are not working.

Fred 01 Jun 2021, 16:37

We added Page builder directly into the AMP module. And the best way is to build your home page drom scratch. There is Cache system added there and it works faster.

But you can keep using the previous page builder as well.

caravntrader 05 Jun 2021, 11:45

1. how to change the text on the amp_footer? : developed by promokit.eu

2. the svg icon are not displayed on the mobile version. i use the same widget code as desktop version

Fred 06 Jun 2021, 10:50

1. Go to translations Shop → Theme → Amp and change the text as you need
2. AMP has its own svg library. You can see all available icons in the file /themes/alysum/templates/mobile/_partials/svg.tpl

caravntrader 07 Jun 2021, 10:48

The update is finally available :) You said i have to install from scratch.
What about my previous settings?

caravntrader 07 Jun 2021, 13:04

...before installing 7.0, it will be enough to uninstall the current theme or do i also have to uninstall all promokit-modules ?

caravntrader 07 Jun 2021, 14:41

...before installing 7.0, it will be enough to uninstall the current theme or do i also have to uninstall all promokit-modules ?

caravntrader 07 Jun 2021, 15:46

...before installing 7.0, it will be enough to uninstall the current theme or do i also have to uninstall all promokit-modules ?

Fred 07 Jun 2021, 17:00

Of course the best way to install all from scratch to avoid possible .
But you can make an update through the Them Settings module. I'l try to help you in case some problems

caravntrader 07 Jun 2021, 18:05

Thank you.

An upgrade through theme setting is not possible, as mentioned on the beginning of the ticket.

you said me @Ticket #21536: as I can see you have a mess of different theme and modules versions what causes a lot of conflicts.

Those conflicts are happened while i tried to update the theme manually since the auto update through theme setting module doesn't work.

Installing from scratch make only sense for me if i will not loosing my current settings like theme builder-Layout, homepage setting...etc. In this case how can i delete the current theme to avoid conflicts in the future.

What do you recommend me to do?

Fred 07 Jun 2021, 18:36

Ok, I see.
It will be hard to keep your current configuration, because almost every module was developed from scratch to keep compatibility with newest Prestashop versions.
Try to update the theme manually, see the video http://alysum5.promokit.eu/promokit/documentation/#theme_update

After the update you need to install new Theme Settings module

caravntrader 08 Jun 2021, 12:07

After trying the manual update, i can't accede to the module anymore.
Can you please check?

Fred 08 Jun 2021, 12:33

Please check out the screenshot https://take.ms/DHm4h

As you can see there is some global issue with every module. That is definitely not related to the theme.
I have found the similar issue for example here: https://wordpress.org/support/topic/prevent-php-warning-filemtime-stat-failed/

caravntrader 08 Jun 2021, 19:14

Modules manager page crashed every time after a failed manually update, so i don’t think it's a theme related issue.
The translation page is also brocken after that.


Fred 09 Jun 2021, 00:50

can I try to make an update myself?
seems something went wrong.

caravntrader 09 Jun 2021, 11:52

yes, please

Fred 09 Jun 2021, 12:35

Now there is no more errors. But home page layout seems broken.
I recommend you to build your pages with new Elementor module. It's much powerful and fast.

caravntrader 09 Jun 2021, 15:19

Thank you Fred. I´ll try to rebuild the homepage.
1.How did you update?
2.the auto update will now work in the future?

Fred 09 Jun 2021, 20:02

I didn't make an update. I just fixed small issue to make it work.
Auto update will work in the future

caravntrader 10 Jun 2021, 11:18

i mean, how do you updated the theme to V.7.0?

Fred 10 Jun 2021, 11:19

just uploaded all files to your server like described in the video tutorial

caravntrader 10 Jun 2021, 11:21

thank you

Fred 10 Jun 2021, 11:22

You are welcome!

caravntrader 10 Jun 2021, 11:32

Update function through theme setting module says: Cannot currently check for updates.


Fred 10 Jun 2021, 11:33

strange, maybe your ip is in a black list, I have no idea.
You currently have the latest theme version

caravntrader 10 Jun 2021, 11:45

i know, i have the latest version. But it will be difficult to auto update in the future.
can you please fix it?

The creative elements module load infinitely

Fred 10 Jun 2021, 11:51

this option should be disabled - https://take.ms/rgyKx

As for the update, I suppose that's because you have enabled Maintenance mode

caravntrader 10 Jun 2021, 11:58

creative elements works,Thanks.
just checked, same issue when maintenance mode is disabled

Fred 10 Jun 2021, 23:06

we will be looking for a reason. For now you are only one who has the issue

caravntrader 11 Jun 2021, 15:46

The theme setting module is brocken.


Fred 12 Jun 2021, 11:09

That was a conflict of two size guides modules. I have resolved that