• Priority: High
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 19.05.21, 15:35
  • Opened by: caravntrader

Ticket #21535 - Blank layout builder-BO

i can’t see the content of the page builder, Header builder and footer builder in the backoffice.



Fred 19 May 2021, 19:06

Hi, caravntrader.
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP

caravntrader 20 May 2021, 16:42


Fred 21 May 2021, 11:16

Unable to login to your back office - https://take.ms/P4piU

caravntrader 21 May 2021, 13:21

Retry please

Fred 21 May 2021, 23:00

Page builder module is updated and works fine now

caravntrader 22 May 2021, 10:46

thank you.
How did you fix that?

caravntrader 22 May 2021, 10:48

don't work for me. it's loading all the time

caravntrader 22 May 2021, 12:51

Since your update, the slider is not working and the product pages are linking to the homepage.

Fred 22 May 2021, 21:49

Just go to Page builder layout and select your slider in the Revolution slider widget

caravntrader 22 May 2021, 23:30

I ask my Self why the slider must be gone. By the way I would like to use the new themesetting module, but i can’t.

Fred 23 May 2021, 10:49

We are going to release an update on the next week. I highly recommend you to wait for it. Here is a changeling http://alysum5.promokit.eu/promokit/alysum-changelog.html

caravntrader 26 May 2021, 19:03

both slider on the home page are now working correctly again.
Why all products on the Shop are suddenly linking to the homepage.
Before your login in my back-office/FTP both slider worked fine, and product pages are also displayed correctly!

Fred 27 May 2021, 09:41

as I can see all sliders works fine
The product link is fixed