Promokit Helpdesk Alysum

I will. But are you able to access the page https://www.happytoseeyou.fr/en/ ?
I cannot.I get a Error 503 Backend fetch failed
As soon as I switch the theme, I can access.

Yes, there are somme errors in the error log. Here a re the lastest I can get.

[Thu May 20 00:03:10 2021] [error] [client 54.236.1.13] [host www.happytoseeyou.fr] AH01630: client denied by server configuration: /homez.475/happytos/www/img/p/1/7/7/3
[Thu May 20 02:10:20 2021] [error] [client 185.242.10.208] [host www.happytoseeyou.fr] AH01630: client denied by server configuration: /homez.475/happytos/www/vendor/phpunit
[Thu May 20 02:50:31 2021] [error] [client 54.236.1.11] [host www.happytoseeyou.fr] AH01630: client denied by server configuration: /homez.475/happytos/www/img/p/9/9/6
[Thu May 20 03:07:18 2021] [error] [client 40.77.167.44] [host www.happytoseeyou.fr] AH01630: client denied by server configuration: /homez.475/happytos/www/img/p/1/1/9/0
[Thu May 20 04:27:33 2021] [error] [client 54.236.1.13] [host www.happytoseeyou.fr] AH00687: Negotiation: discovered file(s) matching request: /homez.475/happytos/www/images (None could be negotiated).
[Thu May 20 04:56:28 2021] [error] [client 54.236.1.11] [host www.happytoseeyou.fr] AH00687: Negotiation: discovered file(s) matching request: /homez.475/happytos/www/images (None could be negotiated).
[Thu May 20 08:19:16 2021] [error] [client 78.227.188.187] [host www.happytoseeyou.fr] AH10141: FastCGI: comm with server “/homez.475/happytos/www/index.php” aborted: idle timeout (160 sec)
[Thu May 20 08:19:16 2021] [error] [client 78.227.188.187] [host www.happytoseeyou.fr] AH10149: FastCGI: incomplete headers (0 bytes) received from server “/homez.475/happytos/www/index.php” [Thu May 20 08:20:14 2021] [error] [client 78.227.188.187] [host www.happytoseeyou.fr] AH10141: FastCGI: comm with server “/homez.475/happytos/www/index.php” aborted: idle timeout (160 sec)
[Thu May 20 08:20:14 2021] [error] [client 78.227.188.187] [host www.happytoseeyou.fr] AH10149: FastCGI: incomplete headers (0 bytes) received from server “/homez.475/happytos/www/index.php” [Thu May 20 08:38:16 2021] [error] [client 78.227.188.187] [host www.happytoseeyou.fr] AH10141: FastCGI: comm with server “/homez.475/happytos/www/index.php” aborted: idle timeout (160 sec)
[Thu May 20 08:38:16 2021] [error] [client 78.227.188.187] [host www.happytoseeyou.fr] AH10149: FastCGI: incomplete headers (0 bytes) received from server “/homez.475/happytos/www/index.php” [Thu May 20 09:57:24 2021] [error] [client 66.249.66.139] [host www.happytoseeyou.fr] AH01630: client denied by server configuration: /homez.475/happytos/www/img/p/1/2/4/8

And the latest web logs: (could it be that they are too many crawlers crawling ?)

157.55.39.46 www.happytoseeyou.fr - [20/May/2021:11:38:23 +0200] “GET /en/accueil HTTP/1.1” 500 16116 “-” “Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)” 157.55.39.46 www.happytoseeyou.fr - [20/May/2021:11:38:24 +0200] “GET /en/accueil HTTP/1.1” 500 16116 “-” “Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)” 157.55.39.46 www.happytoseeyou.fr - [20/May/2021:11:38:24 +0200] “GET /en/accueil HTTP/1.1” 500 16116 “-” “Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)” 157.55.39.46 www.happytoseeyou.fr - [20/May/2021:11:38:24 +0200] “GET /en/accueil HTTP/1.1” 500 16116 “-” “Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)” 157.55.39.46 www.happytoseeyou.fr - [20/May/2021:11:38:25 +0200] “GET /en/accueil HTTP/1.1” 500 16116 “-” “Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)” 157.55.39.46 www.happytoseeyou.fr - [20/May/2021:11:38:25 +0200] “GET /en/accueil HTTP/1.1” 500 16116 “-” “Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)” 157.55.39.46 www.happytoseeyou.fr - [20/May/2021:11:38:26 +0200] “GET /fr/maison/happy-tasse HTTP/1.1” 500 16116 “-” “Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)” 78.227.188.187 www.happytoseeyou.fr - [20/May/2021:11:38:26 +0200] “POST /admin379sj8pml/index.php/common/notifications?_token=a9rh53mlZm1qSmVWlvQOmKH2FScMcAiNHum5s9FYcHk&rand=1621503504818 HTTP/1.1” 200 5523 “https://www.happytoseeyou.fr/admin379sj8pml/index.php/improve/modules/manage?_token=a9rh53mlZm1qSmVWlvQOmKH2FScMcAiNHum5s9FYcHk” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.212 Safari/537.36” 157.55.39.46 www.happytoseeyou.fr - [20/May/2021:11:38:26 +0200] “GET /fr/maison/happy-tasse HTTP/1.1” 500 16116 “-” “Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)” 157.55.39.46 www.happytoseeyou.fr - [20/May/2021:11:38:27 +0200] “GET /fr/maison/happy-tasse HTTP/1.1” 500 16116 “-” “Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)” 157.55.39.46 www.happytoseeyou.fr - [20/May/2021:11:38:27 +0200] “GET /en/accueil HTTP/1.1” 500 16116 “-” “Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)” 157.55.39.46 www.happytoseeyou.fr - [20/May/2021:11:38:27 +0200] “GET /en/accueil HTTP/1.1” 500 16116 “-” “Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)” 157.55.39.46 www.happytoseeyou.fr - [20/May/2021:11:38:28 +0200] “GET /en/accueil HTTP/1.1” 500 16116 “-” “Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)” 157.55.39.46 www.happytoseeyou.fr - [20/May/2021:11:38:28 +0200] “GET /en/accueil HTTP/1.1” 500 16116 “-” “Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)” 157.55.39.46 www.happytoseeyou.fr - [20/May/2021:11:38:29 +0200] “GET /en/accueil HTTP/1.1” 500 16116 “-” “Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)” 157.55.39.46 www.happytoseeyou.fr - [20/May/2021:11:38:29 +0200] “GET /en/accueil HTTP/1.1” 500 16116 “-” “Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)” 114.119.148.160 www.happytoseeyou.fr - [20/May/2021:11:38:33 +0200] “GET /en/dolls-and-toys?q=Couleur-Pink-Or-Roux-Nature&resultsPerPage=48 HTTP/1.1” 404 192433 “-” “Mozilla/5.0 (Linux; Android 7.0;) AppleWebKit/537.36 (KHTML, like Gecko) Mobile Safari/537.36 (compatible; PetalBot;+https://webmaster.petalsearch.com/site/petalbot)” 157.55.39.158 www.happytoseeyou.fr - [20/May/2021:11:39:23 +0200] “GET /themes/alysum/modules/ps_shoppingcart/ps_shoppingcart.js HTTP/1.1” 200 779 “-” “Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)” 157.55.39.17 www.happytoseeyou.fr - [20/May/2021:11:39:30 +0200] “GET /modules/pkthemesettings/views/css/presets/alysum.css HTTP/1.1” 200 251 “-” “Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)” 157.55.39.17 www.happytoseeyou.fr - [20/May/2021:11:39:30 +0200] “GET /modules/ps_facetedsearch/views/dist/front.js HTTP/1.1” 200 5714 “-” “Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)” 157.55.39.23 www.happytoseeyou.fr - [20/May/2021:11:39:35 +0200] “GET /3037-large_default/album-grand-mere-terre-et-ses-enfants.jpg HTTP/1.1” 200 322858 “-” “Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)” 157.55.39.23 www.happytoseeyou.fr - [20/May/2021:11:39:36 +0200] “GET /js/jquery/plugins/fancybox/jquery.fancybox.js HTTP/1.1” 200 8634 “-” “Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)”

Paradoxally, traffic is high for a broken site !
Suspecting a piracy attack, I went back 2 days ago in the backups, just before the last order. But it did not changed anything.

Yes I did restore DB and file backups from 2 days ago, before the last order. But the site but ti did not fix the front-end.

I found the cause. It is caused by the theme : I have disabled the Instagram module and now I have the shop back online in fr and en language !
So apparently pk_instagram is buggy. As soon as I reactive it, the shop crashes.
I remember to have spent quite a lot of time to enable it (facebook api keys, etc). I thing the wise choice is to get rid of it !

Ah well, I see, the update process should have delete it!

Promokit Instagram
v2.1.0 - par promokit.eu
Display Instagram images from personal account

Strangely enough I was not told the the instagram module was removed from the theme a couple of ago (ticket #21150 ). Are we talking about the same module ? Promokit Instagram v2.1.0 ?

I actually disabled this 2.1.0 module to fix my shop, the previous version was already deleted long time ago when Instagram changed its API. I named it pk_instagram by mistake.
So this is the 2.1.0 version that was faulty, this is the one that, once disabled, allowed my shop to resurrect. Facebook/IG may have change something on there side API-wise ? I prefer to keep it disabled.