- Priority: High
- Status: Closed
- Theme: Alysum
- Private: No
- Open Date: 01.06.21, 16:36
- Opened by: Sergio Serrano
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #21606 - problems with the menu user alysum template.
I opened a support ticket with a problem in the web template.
The problem was not solved because you told me that you saw it well.
I thought it was just my problem and that it didn’t happen to clients.
Now clients have written to me saying that they cannot access.
The problem only happens in the web template on some computers.
my web server support says it could be from the java script code, but it would have to be reviewed by a programmer.
When I try to access the user box, the box does not allow me to enter username and password, it closes before letting me write.
If I put the user by mobile and I continue on the web, it does not let me go to the links of the user file, I can not see the addresses or if I disconnect or anything.
I can only access if I right-click and tell it to open in another window.
So if you let me see it.
it is not visible on all computers, I can give you access to my computer through “anydesk” so you can see the failure in my computer