• Priority: 0
  • Status: Closed
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 04.06.21, 02:10
  • Opened by: So So
  • Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #21621 - Instagram module displays blank video post

Hi,
Is there a way to NOT take the video posts from our instagram account?
As the module can’t form an IMG tag, it displays a blank space instead.
Thanks in advance.

Comments

Fred 04 Jun 2021, 10:45

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and Server through FTP

So So 04 Jun 2021, 10:51

Ok done! Thanks Fred.

Fred 04 Jun 2021, 16:45

The issue has been fixed. Please test to confirm the change

So So 05 Jun 2021, 14:20

Fred you are a magician ;-) All good to me now.
Thanks

Fred 05 Jun 2021, 18:10

You are welcome!

So So 28 Jun 2021, 11:17

Hello Fred,
Looks like your fix reverted to previous files.
Can you please check if it was replaced? (due to other tickets)
Thanks.

Fred 28 Jun 2021, 11:26

I don’t see the issue, please take a screenshot

So So 28 Jun 2021, 13:12

I was about to take the screenshot but we can see the “video” post amongst the photo posts.
Did you fix something meanwhile?

Attachments:

tallainstastrip.png (1.31 MiB)
Fred 28 Jun 2021, 16:18

we spent much time on that module for other customers as well. But we still can’t figure out why Instagram blocks some links to media resources.
Keep working on that

So So 29 Jun 2021, 00:30

Hi Fred, if it helps here’s our fix, using css to hide the video tag.
And removing all paddings so the containers won’t show empty spaces.

#instafeed_middle > div > div > * {padding-right: 0 !important;}
#instafeed_middle video {display: none !important;}
.ig-wrapper{margin-right: 5px;}

Fred 29 Jun 2021, 10:53

Thank you for sharing the solution!