• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #21695 - Upgrade theme to 7.0 AMP and main page do not load

I just updated the theme to the latest version and the entire web has been deconfigured, I have created all the pages again with the new “Creative Elements” page creation system, on PC I have managed to see the menu and the main page , but I have the footer selected and it does not show.

In mobile the AMP does not load anything, only the menu and shows the PC instead of the one configured in AMP

I also have the old constructor disabled so as not to create conflict.
Can you help me? Thank you

Comments

Fred 13 Jun 2021, 22:59

Hi, miguel angel villar ruiz.
Please update credentials in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and Server through FTP

miguel angel villar ruiz 14 Jun 2021, 13:04

the data is already updated … in the ftp everything is inside the styledas.es folder
Thank you

Fred 14 Jun 2021, 18:47

Ok, but as I can see your home page works fine now

miguel angel villar ruiz 14 Jun 2021, 19:20

On pc it does not load the footer and I have it on …

in mobile AMP does not load error 404

Fred 14 Jun 2021, 19:29

I’m not able to connect to your server through FTP.

miguel angel villar ruiz 14 Jun 2021, 20:14

I just connected with the data that is put and filezilla …

Fred 14 Jun 2021, 20:37

Sorry, but I can’t https://take.ms/gzoLK

miguel angel villar ruiz 15 Jun 2021, 01:22

I have updated the data again with another account, the protocol is “SFTP” not FTP.
Thank you

Attachments:

Captura de pantalla 2021-06-1... (9.6 KiB)
Fred 15 Jun 2021, 10:50

Something wrong was with your footer layout. I have created a copy and select it in the Theme Settings now it works

miguel angel villar ruiz 15 Jun 2021, 13:39

Ok, thanks … what about the mobile AMP version?

Fred 15 Jun 2021, 14:15

Strange issue. As I can see everything is configured properly. Try to disable Friendly URL‘s option and then enable it back

miguel angel villar ruiz 20 Jun 2021, 21:02

I’ve already gotten it to work, thanks!
What I don’t see now is how to change the footer, in the documentation it says: Go to AMP Settings → Footer, and change the text
but there is nothing to change the text … Thank you

Fred 21 Jun 2021, 09:45

Hi, miguel angel villar ruiz.
Here is AMP documentation regarding the footer https://alysum5.promokit.eu/promokit/documentation/amp/footer.html