• Priority: High
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 20.06.21, 00:25
  • Opened by: Nissa

Ticket #21766 - Creative Elements editor don't load in content everywhere


When i go to content evrywhere with creative element, i just have blank page (cf screen).

I already have made this things https://support.promokit.eu/index.php?do=details&task_id=21758&envato_item_id=2622574 but nothing change.

This module have an update but i can process, i have an error (cf second screen) (my licence number is register). I have update other prestashop official modules without problem.

Could you please fix that.

Best Regards


creative-elment-blank-page.png (49 KiB)
error-upgrade-creative-elemen... (23.4 KiB)


Fred 20 Jun 2021, 09:49

Hi, Nissa.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and Server through FTP

Nissa 20 Jun 2021, 10:24

Hi Fred,

It's done thanks

Fred 20 Jun 2021, 13:39

We currently working on the issue... back to you as soon as possible

Fred 20 Jun 2021, 14:56

Unable to connect to your sever though FTP

Status:      	Using username "toiledigrf". 
Status:      	Access denied 
Error:        	Authentication failed.
Error:        	Critical error: Could not connect to server
Nissa 20 Jun 2021, 15:40


Sorry, i corrected my mistake on my informations account. Now, it will be ok. Thanks again.

Fred 20 Jun 2021, 21:51

Please try now, all should work fine