- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 20.06.21, 00:25
- Opened by: Nissa
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #21766 - Creative Elements editor don't load in content everywhere
Hi,
When i go to content evrywhere with creative element, i just have blank page (cf screen).
I already have made this things https://support.promokit.eu/index.php?do=details&task_id=21758&envato_item_id=2622574 but nothing change.
This module have an update but i can process, i have an error (cf second screen) (my licence number is register). I have update other prestashop official modules without problem.
Could you please fix that.
Best Regards
Comments
Hi, Nissa.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and Server through FTP
Hi Fred,
It’s done thanks
We currently working on the issue… back to you as soon as possible
Unable to connect to your sever though FTP
Hi,
Sorry, i corrected my mistake on my informations account. Now, it will be ok. Thanks again.
Please try now, all should work fine