- Priority: 0
- Status: Closed
- Theme: Alysum
-
Assigned To:
Fred
- Private: No
- Open Date: 21.06.21, 11:58
- Opened by: Stephen Stanley
- Closed by: Anonymous Submitter
- Closed on:
- Reason: Not a bug
Ticket #21774 - Theme not compatible with 1.7.7.4
Hi.
I purchased and downloaded V7 of the theme and am using PS 1.7.7.4.
I do get an error message that the developers of the store have returned saying
This bug is because of one of the theme modules. So, either theme or theme module is not compatible with latest prestashop. Please contact the theme developer for the same.
The error message appears when I simply click Modules > Module manager in the back office menu and Alysum is not even the active theme currently.
Attempted to load class “Cache” from namespace “Promokit\Module\Pkthemesettings\Cache”. Did you forget a “use” statement for e.g. “Sensio\Bundle\FrameworkExtraBundle\Configuration\Cache”, “Doctrine\ORM\Cache”, “Doctrine\ORM\Mapping\Cache”, “Doctrine\Common\Cache\Cache” or “PhpCsFixer\Cache\Cache”?
[Symfony\Component\Debug\Exception\ClassNotFoundException 0]
Comments
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and Server through FTP
Sorry.
Updated now.
Alysum is not currently activated but you will see the error listed via backoffice modules>module manager etc.I currently have warehouse activated but their elementor shows an error The controller IqitElementorEditor is missing or invalid. I mention this incase the controller is in some way linked to Alysum also - I am not a programmer (Can you tell :P)
It’s a shame there’s no way to set these themes up before activating them through prestashop.
Thanks for the support
Steve
Unable to connect to your server
Hi Fred.
No idea why it no longer works. The developers used it today already.
I have set up another for you and tested access. all good on this one.
Host: statuesqueltd.co.uk
user: alysum@statuesqueltd.co.uk
PW: t8255432
port 21
Regards
Steve
Now I can connect. Working on a fix…
Thanks a lot.
I disabled the debug mode as it causes havoc with payments from customers and creating orders etc. People keep paying their bill multiple times and the orders are not created haha. The Watehouse developers have fixed their elementor issue now so we are just down to alysum issues :D
Thanks for the help
Steve
ok, I see
The issue has been fixed. Please test to confirm the change
Fixed module is “pkheaderitems”
Brilliant,
Thank you very much. I will try to test later when the store is quiet.
As a newbie to themes. I presume if I activate Alysum, I can edit the layout and then revert back to warehouse again without any issues and keep doing this until I have set up Alysum fully and tested?
I mean I can keep activating Alysum and warehouse etc back and forth while setting up etc.
Steve
I can’t say for sure. We didn’t test out these themes installed at the same time