• Closed by: Anonymous Submitter
  • Closed on:
  • Reason: Not a bug

Ticket #21789 - Instagram video thumbnail not showing

Dear support

The instagram module works now. But if the instagram post is a video, there is no image shown on the Website.

There is an error in the console: Failed to load resource: the server responded with a status of 403 ()

Do I have to enable videos specifically? Or is there a option not to show the video tile instead of an empty tile?

Regards, Simon

Comments

Fred 22 Jun 2021, 18:09

I just added video support, but it want to play. The error message I see from Instagram is “URL signature expired” Maybe try to reconnect the module to your account

Fred 23 Jun 2021, 10:18

Maybe better to exclude video posts?

Kevin Rechsteiner 23 Jun 2021, 10:20

How can I do that?

Fred 23 Jun 2021, 10:22

I just did that for you

Kevin Rechsteiner 23 Jun 2021, 10:25

Thanks, but the number of the items still count. There should be 8 images, now only 6 are shown.

Fred 23 Jun 2021, 10:33

Because video posts are excluded. Change the items number to 10

Kevin Rechsteiner 23 Jun 2021, 10:41

That would be a hack, not a solution. It depends how many posts are videos. What if 3 of the last post are videos, what if only 1? Is there no possibility to check the instagram post type?

Fred 23 Jun 2021, 10:48

We need more time to make it work correctly

Fred 23 Jun 2021, 20:15

Is it ok now? https://take.ms/VybaO

Kevin Rechsteiner 30 Jul 2021, 08:32

Hi Fred

The video posts are now excluded, that is great.
But the images don’t show up anymore at all. They did before. Now they are missing, despite the token is expiring just in a month.

Is that also a cache problem?

Regards

Attachments:

Screenshot 2021-07-30 082906.... (65.9 KiB)
Kevin Rechsteiner 30 Jul 2021, 08:39

I deleted the cache and the instagram widget is showing again.
But every time i delete the cache the site gets a 500 error. I have to create the folder “promokit” under var/cache for the site to work again.

Seems like a dirty hack problem of yours..

Fred 01 Aug 2021, 11:40

We will check it out. For now Instagram seem to work fine

Kevin Rechsteiner 03 Aug 2021, 09:59

Right now only 4 of 8 images are shown. This time with a 403 error.

Fred 04 Aug 2021, 10:26

Instagram blocks some images for some time and we can’t find a reason why it happened. I let you know if we will have some new

Kevin Rechsteiner 13 Aug 2021, 08:27

Now the Instagram Module shows nothing anymore. There is also no error in the console.

Fred 15 Aug 2021, 13:45

Hi, Kevin.
Sorry for the delay.
Everything works fine for me, see the screenshot https://take.ms/WOaQl