• Priority: High
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 22.06.21, 16:56
  • Opened by: Thomas HULIN

Ticket #21791 - Blank homepage after update in 7.0


i have a blank page since the last update and i can’t update promokit module. And i can’t change product page theme.



Fred 22 Jun 2021, 16:59

As I can see the theme is not fully updated. How did you make the update?

Thomas HULIN 22 Jun 2021, 17:02

Hi ! the update don't find the server automatically, so i have copied file in FTP in theme/alysum and /modules

Fred 22 Jun 2021, 21:01

strange, but theme files are not updated, as I can see.

Thomas HULIN 22 Jun 2021, 22:13

all files of 7.0 are here no ?

Thomas HULIN 22 Jun 2021, 22:13

i have copied all folders

Fred 23 Jun 2021, 10:20

yes, you just need to copy all folders/files

Thomas HULIN 23 Jun 2021, 10:21

yes i have tried it but all is break. i have restore a backup before the update... i try with button...

Thomas HULIN 23 Jun 2021, 10:22

because i have lost all sub menu, AMP page etc...

Fred 23 Jun 2021, 10:23

We currently working on broken automatic update, hope to fix it soon

Thomas HULIN 23 Jun 2021, 10:24

ah yes tell me when is ok please

Fred 23 Jun 2021, 10:34


Thomas HULIN 23 Jun 2021, 10:40

can you see blank page on AMP on category page and product page ?


Fred 23 Jun 2021, 10:49

Can I update the theme for you?

Thomas HULIN 23 Jun 2021, 10:49

yes of course :-)

Fred 23 Jun 2021, 11:58

Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your Back-office and Server through FTP

Thomas HULIN 24 Jun 2021, 07:29

it's ok for fields :-)

Fred 24 Jun 2021, 10:18

The theme is updated.
Do you use some additional cache? because some changes are not applied

Thomas HULIN 24 Jun 2021, 12:07

i disable modpagespeed, it's the only cache system.
i can see blank product page :-( thx

Thomas HULIN 24 Jun 2021, 12:37

name of the page of product in page builder : "page produit"

Fred 24 Jun 2021, 14:34

I edit the file /web/themes/alysum/templates/catalog/product.tpl but nothing changed in the product page
is the path to the theme correct? Is the cache disabled now?

Thomas HULIN 24 Jun 2021, 14:43

Yes cache is disable. Date of files has changes in folders ?

Thomas HULIN 24 Jun 2021, 15:57

Ah you haven't the good FTP credentials. I have create newest in my profile. sorry

Thomas HULIN 24 Jun 2021, 17:00

To repair product page, i have juste click on "save" in theme settings 2020 > Product page. But the home as disapear ...

Fred 24 Jun 2021, 18:18

Please try now, everything should work fine

Thomas HULIN 24 Jun 2021, 21:05

the home is ok but how choose my personal product page ? i can't select it ... i am afraid to break all site.

Fred 25 Jun 2021, 10:04

Now it works
You can change the layout of product page in the file /web/modules/pspagebuilder/pspagebuilder.php
at the line #388

$id = 19;
Thomas HULIN 30 Jun 2021, 10:51

Thanks, now i have an error in logs :

PHP Fatal error: Uncaught Error: Class 'Promokit\\Module\\Pkthemesettings\\Cache\\Cache' not found in /var/www/clients/client1/web24/web/modules/pkheaderitems/pkheaderitems.php:308\nStack trace:\n#0 /var/www/clients/client1/web24/web/modules/pkheaderitems/pkheaderitems.php(62): Pkheaderitems→getModuleConfig()\n#1 [internal function]: Pkheaderitems→__construct()\n#2 /var/www/clients/client1/web24/web/src/Core/Foundation/IoC/Container.php(123): ReflectionClass→newInstance()\n#3 /var/www/clients/client1/web24/web/src/Core/Foundation/IoC/Container.php(153): PrestaShop\\PrestaShop\\Core\\Foundation\\IoC\\Container→makeInstanceFromClassName('pkheaderitems', Array)\n#4 /var/www/clients/client1/web24/web/src/Core/Foundation/IoC/Container.php(166): PrestaShop\\PrestaShop\\Core\\Foundation\\IoC\\Container→doMake('pkheaderitems', Array)\n#5 /var/www/clients/client1/web24/web/src/Adapter/ServiceLocator.php(65): PrestaShop\\PrestaShop\\Core\\Foundation\\IoC\\Container→make('pkheaderitems')\n#6 /var/www/clients/client...'

Fred 01 Jul 2021, 10:33

as I can see the file /var/www/clients/client1/web24/web/modules/pkheaderitems/pkheaderitems.php is fixed
that seems an old log