• Priority: High
  • Status: Waiting on customer
  • Theme: Alysum
  • Assigned To: Fred
  • Private: No
  • Open Date: 23.06.21, 09:11
  • Opened by: Gianfranco Ruggeri

Ticket #21793 - the alyssum builder disappear and I cannot work on the home page

Hi support,
in frontend the home is visible but if I try to use the builder I find a blank page: I see only the tab with the selection of the device.
Can you please help me with that?

Comments

Fred 23 Jun 2021, 10:14

Hi, Gianfranco Ruggeri.
Please fill out all necessary fields in your profile https://support.promokit.eu/index.php?do=myprofile to access to your server through FTP

Gianfranco Ruggeri 23 Jun 2021, 17:53

I've put my details ftp

Fred 23 Jun 2021, 18:55

The issue has been fixed. Please test to confirm the change

Gianfranco Ruggeri 24 Jun 2021, 09:09

hi
the builder doesn't work and the home page is blank

Fred 24 Jun 2021, 09:46

The issue has been fixed. Please test to confirm the change

Gianfranco Ruggeri 24 Jun 2021, 10:13

hi Fred the home is now visible but the builder doesn't work. any suggestion?

Fred 24 Jun 2021, 10:20

The Page builder works fine for me https://take.ms/sTzr4

Where I can see the issue?

Gianfranco Ruggeri 24 Jun 2021, 10:22

hi fred,
is in infinite loading

Attachments:

Gianfranco Ruggeri 24 Jun 2021, 10:23

I'm now asking to my developer if for him works

Gianfranco Ruggeri 24 Jun 2021, 10:25

fred is ok now
I delete cache
thanks a lot. Very nice support.

Fred 24 Jun 2021, 10:27

You are welcome!